Reservation and Transportation Ticket Agents and Travel Clerks:

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Also includes:

Reservation and Transportation Ticket Agents and Travel Clerks:

Also includes

About the Job

Primary Industry	Hospitality and Tourism
Indiana Average Salary	$53,123.00
Average Time to Fill	33 days
Typical Education	Post-secondary certificate or some college courses
Typical Experience	None
Current Openings
2 Year Projected Openings (2016-2018)	222
2 Year Expected Percentage Change (2016-2018)	0.40 %
10 Year Projected Openings (2016-2026)	1,278
10 Year Expected Percentage Change (2016-2026)	10.84 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Customer Service
Oral Communication
Attention to Detail
Professionalism
Information Gathering
Written Communication
Resource Allocation
Following Directions
Organization
Integrity
Numerical and Arithmetic Application
Critical Thinking
Time Management
Conflict Management
Work Ethic
Teamwork

Top Job Duties and Responsibilities

Performing for or Working Directly with the Public

Sell insurance policies
Sell products or services
Sell services
Sell entertainment or tour packages
Provide personal services related customer service
Accommodate requests of passengers
Provide personal services
Take customer orders
Assist passengers to store luggage
Provide assistance or direction to customers

Communicating with Persons Outside Organization

Provide clients, customers, or passengers with travel information
Inform clients of travel restrictions
Announce information to patrons, passengers, or others
Provide notifications to customers or patrons
Provide information about facilities
Direct passengers to designated locations
Describe points of interest to tour group
Respond to requests for information

Getting Information

Review switching or train orders
Review maps to determine location or routes
Review arrival or departure schedules
Obtain flight information from dispatcher
Gather information in order to provide services to clients
Request reports or records
Review travel rate schedules

Processing Information

Calculate monetary exchange
Calculate financial data
Compile data or documentation
Record historical information
Calculate rates for organization's products or services
Sort mail letters or packages by hand

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification	Certi - fication	Certification	Hard to Fill	Expensive to Fill
Property Management Systems
Upselling Products and Services
Product Sales