Hotel, Motel, and Resort Desk Clerks:

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Also includes




About the Job


Indiana Average Salary $20,250.00
Average Time to Fill 30 days
Typical Education High school equivalency
Typical Experience None
10 Year Projected Openings (2016-2026) 4,508
10 Year Expected Percentage Change (2016-2026) %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Customer Service
Attention to Detail
Written Communication
Resource Allocation
Oral Communication
Following Directions
Professionalism
Information Gathering
Organization
Numerical and Arithmetic Application
Integrity
Conflict Management
Critical Thinking
Leadership
Work Ethic
Time Management
Teamwork
Decision-making
Adaptability

Top Job Duties and Responsibilities

Performing for or Working Directly with the Public

Provide restaurant, food services, or lodging related customer service
Accommodate requests of passengers
Assist patrons in restaurant, lodging, or entertainment venues
Provide personal services
Resolve customer or public complaints or problems
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Accommodate guest requests and needs
Provide assistance or direction to customers
Assist patrons with locating files, reports, or miscellaneous literature
Sell products or services
Take customer orders

Performing Administrative Activities

Process individual, group, or organizational invoices
Process customer transactions
Execute sales or other financial transactions
Take messages, notes, shorthand, and dictation
Answer questions from customers or the public
Distribute informational bulletins
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Retrieve files or charts
Process account invoices
Process credit transaction
Date stamp messages, mail, or other information

Communicating with Persons Outside Organization

Provide clients, customers, or passengers with travel information
Inform clients of travel restrictions
Announce information to patrons, passengers, or others
Answer telephones to direct calls or provide information
Provide information about facilities
Discuss account status or activity with customers or patrons
Describe points of interest to tour group
Consult with customers concerning needs
Respond to requests for information

Evaluating Information to Determine Compliance with Standards

Verify completeness or accuracy of data
Verify bank or financial transactions
Verify signatures for financial transactions
Review records for accuracy and completeness
Detect discrepancies in records or reports
Verify accuracy of financial or transactional data

Processing Information

Maintain balance sheets
Calculate monetary exchange
Calculate financial data
Calculate rates for organization's products or services
Sort mail letters or packages by hand
Balance cash register

Scheduling Work and Activities

Make travel, accommodation, or entertainment arrangements for others
Arrange transport of passengers or cargo
Schedule recreational activities
Make travel reservations
Schedule restaurant reservations
Schedule meeting facilities

Monitoring and Controlling Resources

Disburse organizational funding
Collect deposits, payments, funding, or fees
Maintain inventory of office supplies
Receive payments from others
Issue supplies, materials, or equipment
Account for organizational funding


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Loss Control / Prevention
Property Management Systems
Upselling Products and Services
Retail Industry Knowledge



Department of Workforce Development Resources