Correspondence Clerks:

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Also includes




About the Job


Indiana Average Salary $34,980.00
Average Time to Fill 34 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 1 month, up to and including 3 months
10 Year Projected Openings (2016-2026) 500
10 Year Expected Percentage Change (2016-2026) %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Written Communication
Organization
Attention to Detail
Following Directions
Resource Allocation
Integrity
Information Gathering
Critical Thinking
Professionalism
Customer Service
Oral Communication
Time Management
Numerical and Arithmetic Application
Decision-making
Work Ethic
Technology and Tool Usage
Teamwork
Conflict Management

Top Job Duties and Responsibilities

Documenting/Recording Information

Maintain records, reports, or files in an office, administrative, or clerical setting
Maintain job descriptions
Maintain public records, reports, or files
Record information from meetings or other formal proceedings
Maintain equipment service records
Manage law enforcement or security-related records or files
Maintain personnel records
Maintain advertising or marketing records, reports, or files
Maintain insurance records
Maintain file of job openings
Maintain telephone logs
Write administrative procedures services manual
Maintain processes and procedures manual
Prepare tax returns
Prepare records of customer charges
Write legal correspondence
Prepare legal, regulatory, or investigatory forms or documentation
Maintain record of organization expenses
Maintain customer and account records
Prepare documentation for contracts, transactions, or regulatory compliance
Prepare contracts, disclosures, or applications
Prepare billing statements
Prepare corporate minute books
Record medical history

Performing Administrative Activities

Collate printed materials
Index information resources
Take messages, notes, shorthand, and dictation
Prepare correspondence relating to financial discrepancies
Transcribe spoken or written information
Organize individual, group, or organizational account invoices
Complete purchase requisitions
Answer questions from customers or the public
Process payroll documents, records, or checks
Prepare bank deposits
Distribute informational bulletins
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Retrieve files or charts
Process individual, group, or organizational invoices
Execute sales or other financial transactions
Date stamp messages, mail, or other information
Deliver items such as mail, messages, records, or files
Send information, materials or documentation
Process account invoices
File documents in court or with the proper agency division
Provide clerical assistance to customers or patients

Processing Information

Maintain balance sheets
Calculate monetary exchange
Compute payment schedules
Calculate insurance premiums or awards
Calculate financial data
Organize legal information or records
Compile data or documentation
Compile data or information for financial reports
Compile itinerary of planned meetings or activities
Reconcile financial records
Resolve invoice, purchasing, funding, or payment discrepancies
Sort books or publications
Sort mail letters or packages by hand
Count products or materials

Monitoring and Controlling Resources

Inventory items to be reordered or returned
Monitor inventories of products or materials
Maintain inventory records
Maintain inventory of office equipment or furniture
Maintain inventory of office supplies
Manage inventories or supplies
Collect deposits, payments, funding, or fees
Purchase office equipment or furniture
Disburse organizational funding
Maintain travel expense accounts
Receive payments from others

Department of Workforce Development Resources