Bill and Account Collectors:

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Also includes

About the Job

Indiana Average Salary $34,070.00
Average Time to Fill 34 days
Typical Education Post-secondary certificate or some college courses
Typical Experience None
10 Year Projected Openings (2016-2026) 4,786
10 Year Expected Percentage Change (2016-2026) -2.53 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Resource Allocation
Written Communication
Information Gathering
Following Directions
Oral Communication
Critical Thinking
Numerical and Arithmetic Application
Conflict Management
Technology and Tool Usage
Customer Service
Work Ethic

Top Job Duties and Responsibilities

Performing Administrative Activities

Process account invoices
Execute sales or other financial transactions
Organize individual, group, or organizational account invoices
Process credit transaction
Answer questions from customers or the public
Process individual, group, or organizational invoices
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Prepare correspondence relating to financial discrepancies
File documents, records, or related materials
Process payroll documents, records, or checks
Prepare bank deposits
Send information, materials or documentation
Process proof of deliveries for vendors, carriers, and brokers
Route mail to correct destinations
Provide clerical assistance to customers or patients

Documenting/Recording Information

Maintain customer and account records
Maintain financial records, reports, or files
Prepare billing statements
Process medical billing information
Prepare records of customer charges
Prepare financial reports
Prepare tax returns
Maintain record of organization expenses
Maintain records, reports, or files in an office, administrative, or clerical setting
Write legal correspondence
Prepare financial documents
Document information related to legal proceedings
Prepare legal or investigatory documentation
Maintain insurance records
Maintain personnel records
Prepare documentation for contracts, transactions, or regulatory compliance

Processing Information

Compute payment schedules
Calculate financial data
Resolve invoice, purchasing, funding, or payment discrepancies
Reconcile financial records
Calculate tax information
Determine tax liability
Compute state and federal taxes
Compile data or information for financial reports
Maintain balance sheets
Calculate rates for organization's products or services
Calculate monetary exchange
Compile data or documentation
Sort mail letters or packages by hand

Getting Information

Conduct interviews to gather financial information
Interview witnesses, suspects, or claimants
Locate persons through skip tracing
Analyze data to discover facts in case
Analyze evidence or facts
Request reports or records
Gather financial records
Conduct historical research
Collect personal information
Analyze legal questions
Identify implications for cases from legal precedents or other legal information
Search files, databases or reference materials to obtain needed information
Review laws for understanding and application
Investigate customer complaints
Collect evidence for legal proceedings
Review loan applications
Investigate insurance claims
Conduct legal hearings to investigate and delineate the actions of individuals or organizations

Monitoring and Controlling Resources

Collect overdue bills
Collect deposits, payments, funding, or fees
Account for organizational funding
Maintain travel expense accounts
Receive payments from others
Maintain escrow account
Disburse organizational funding
Maintain inventory of office supplies
Maintain inventory records

Analyzing Data or Information

Analyze financial data or information
Analyze credit information
Examine financial documents to identify or verify concerns
Assess financial status of clients
Examine financial records or processes
Forecast revenue or sales
Review customer records
Analyze business or financial data
Develop financial analysis methods
Determine liability of organization or client
Conduct financial investigations
Interpret laws or legislation

Evaluating Information to Determine Compliance with Standards

Verify information for credit investigations
Verify accuracy of financial or transactional data
Verify completeness or accuracy of data
Review records for accuracy and completeness
Detect discrepancies in records or reports
Verify bank or financial transactions
Verify signatures for financial transactions
Verify accuracy of records
Review credit applications
Verify winnings of gaming contestants

Communicating with Persons Outside Organization

Discuss account status or activity with customers or patrons
Provide notifications to customers or patrons
Confer with party responsible for individual taxpayer representation
Respond to requests for information
Consult with customers concerning needs

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Enterprise Resource Planning (ERP)
Account Adjustment
Financial Analysis
Billing Systems
Claims Knowledge

Related Licensing Requirements

Licensed Collection Agent (18-0000000001)

In order to obtain a license, the candidate must: Be a citizen of the United States. Be at least 18 years of age. Not have a record as a defaulter in payment of money. Not have had a previously awarded collection agent license suspended or revoked. Pay all application fees. Provide a corporate surety bond for each collections office in operation, at the Division's discretion. Licenses must be renewed every two years. More detailed information may be obtained directly from the Securities Division of the Office of the Secretary of State.

- Secretary of State~Securities Division (3172326681)

Department of Workforce Development Resources