Switchboard Operators, Including Answering Service: 
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
Also includes
About the Job
| Primary Industry | Business Management and Administration |
| Indiana Average Salary | $36,296.00 |
| Average Time to Fill | 29 days |
| Typical Education | High school equivalency |
| Typical Experience | Over 1 year, up to and including 2 years |
| Current Openings | |
| 2 Year Projected Openings (2016-2018) | 185 |
| 2 Year Expected Percentage Change (2016-2018) | -2.68 % |
| 10 Year Projected Openings (2016-2026) | 695 |
| 10 Year Expected Percentage Change (2016-2026) | -24.97 % |
For more information on the new projection methodology, visit Hoosiers by the Numbers .
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Skills Profile
Essential (Soft) Skills
Essential Skills to Employers
Written Communication
Attention to Detail
Customer Service
Following Directions
Professionalism
Oral Communication
Organization
Work Ethic
Information Gathering
Problem-solving
Time Management
Resource Allocation
Decision-making
Integrity
Conflict Management
Attention to Detail
Customer Service
Following Directions
Professionalism
Oral Communication
Organization
Work Ethic
Information Gathering
Problem-solving
Time Management
Resource Allocation
Decision-making
Integrity
Conflict Management
Top Job Duties and Responsibilities
Performing Administrative Activities
Take messages, notes, shorthand, and dictation
Transcribe spoken or written information
Answer questions from customers or the public
Prepare bank deposits
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Date stamp messages, mail, or other information
Deliver items such as mail, messages, records, or files
Execute sales or other financial transactions
Transcribe spoken or written information
Answer questions from customers or the public
Prepare bank deposits
File documents, records, or related materials
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Date stamp messages, mail, or other information
Deliver items such as mail, messages, records, or files
Execute sales or other financial transactions
Performing for or Working Directly with the Public
Provide personal services related customer service
Provide personal services
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Provide assistance or direction to customers
Provide personal services
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Provide assistance or direction to customers
Controlling Machines and Processes
Operate radio transmitter, receiver, or auxiliary equipment
Operate communications equipment or systems
Operate law enforcement, fire, or emergency-related telecommunication equipment
Operate digital scanner
Operate communications equipment or systems
Operate law enforcement, fire, or emergency-related telecommunication equipment
Operate digital scanner
Real-Time Job Posting Statistics
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Booster Skills & Certifications
Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.
Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.
Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.
| Skill or Certification | Certi - fication | Certification | Hard to Fill | Expensive to Fill |
|---|---|---|---|---|
| Cash Handling | ||||
| Hardware Experience | ||||
| Customer Contact | ||||
| Phone Systems | ||||
| Front Office | ||||
| Routing | ||||
| Medical Terminology |
