First-Line Supervisors of Office and Administrative Support Workers:

Directly supervise and coordinate the activities of clerical and administrative support workers.

Also includes

About the Job

Indiana Average Salary $52,250.00
Average Time to Fill 27 days
Typical Education Associate's degree
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 27,376
10 Year Expected Percentage Change (2016-2026) 3.70 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Written Communication
Resource Allocation
Information Gathering
Critical Thinking
Oral Communication
Following Directions
Customer Service
Time Management
Work Ethic
Technology and Tool Usage

Top Job Duties and Responsibilities

Performing Administrative Activities

Take messages, notes, shorthand, and dictation
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Transcribe spoken or written information
Retrieve files or charts
File documents, records, or related materials
Complete purchase requisitions
Prepare business correspondence
Answer questions from customers or the public
Distribute informational bulletins
Manage clerical or administrative activities
Organize individual, group, or organizational account invoices
Prepare correspondence relating to financial discrepancies
Dictate correspondence to be recorded
Deliver items such as mail, messages, records, or files
Process proof of deliveries for vendors, carriers, and brokers
Process medical records
Send information, materials or documentation
Answer customer questions about goods or services
Date stamp messages, mail, or other information
Route mail to correct destinations
Prepare bank deposits
Collate printed materials
Index information resources
Process payroll documents, records, or checks
Execute sales or other financial transactions
Manage administrative, clerical, or support activities or services
Process individual, group, or organizational invoices
Process checks for dissemination
Process account invoices
Provide clerical assistance to customers or patients
Rent items to customer
Issue identification documents to employees, members, or visitors
Perform clerical work in medical settings

Documenting/Recording Information

Maintain personnel records
Maintain records, reports, or files in an office, administrative, or clerical setting
Maintain public records, reports, or files
Maintain telephone logs
Maintain educational or training-related records, reports, or files
Record information from meetings or other formal proceedings
Maintain equipment service records
Maintain insurance records
Record personnel information
Maintain computer, network, or database records, reports, or files
Maintain file of job openings
Maintain scientific records, reports, or files
Maintain advertising or marketing records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Maintain job descriptions
Record client's personal data
Maintain customer and account records
Maintain processes and procedures manual
Document operational activities
Maintain repair or maintenance records
Maintain shipping, transportation, or logistical records, reports, or files
Maintain record of organization expenses
Write administrative procedures services manual
Maintain medical facility records
Prepare documentation for contracts, transactions, or regulatory compliance
Prepare billing statements
Prepare contracts, disclosures, or applications
Process medical billing information
Prepare records of customer charges
Maintain records of sales or other business transactions
Prepare financial reports
Draft employment agreements
Record medical history
Prepare corporate minute books
Prepare legal, regulatory, or investigatory forms or documentation
Prepare sales or other contracts
Maintain dental or medical records
Document medical prognosis

Monitoring and Controlling Resources

Maintain inventory of office supplies
Maintain inventory of office equipment or furniture
Manage inventories or supplies
Manage material resources
Inventory stock to ensure adequate supplies
Monitor inventories of products or materials
Maintain travel expense accounts
Maintain inventory records
Order office, administrative, or clerical supplies, materials, and equipment
Monitor currency, coin, or checks in cash drawer
Develop operational budgets
Purchase office equipment or furniture
Requisition stock, materials, supplies or equipment
Control organizational, product, or material inventory
Purchase materials, equipment, or other resources
Inventory items to be reordered or returned
Maintain parts or equipment inventory
Manage inventories of products or organizational resources
Manage program or project budgets
Contract meeting facilities
Purchase furnishings, artworks, or accessories
Examine expenditures to ensure activities are within budget
Inventory medical supplies or instruments
Disburse organizational funding
Identify internal or external resources to support project
Order installation, maintenance, or repair related supplies, materials, and equipment
Purchase stocks of merchandise or supplies
Collect deposits, payments, funding, or fees
Manage organizational or operational finances
Order medical or medical support supplies, materials, and equipment

Making Decisions and Solving Problems

Solve administrative problems in the workplace
Implement company or staff policies
Discharge workers using employee dismissal guidelines
Implement employee bargaining agreements
Implement employee compensation and benefit plans
Implement freight shipping or storage procedures
Edit documents for completeness, accuracy, or conformance to standards
Recommend personnel actions such as promotions, transfers, and dismissals
Implement supply chain management processes
Correct grammar, punctuation, or spelling in written materials
Align employee career motives to job performance objectives
Develop personnel performance objectives
Modify work procedures, processes, or plans to meet situational needs
Follow office related safety procedures and regulations
Resolve operational shipping or transportation issues
Design compensation models
Employ statistical process control procedures
Follow installation, maintenance, or repair safety procedures and regulations
Edit written materials or content
Determine administrative policies or standards
Appraise personal property or equipment
Terminate relationship with clients or vendors
Terminate employment of employees or contractors
Resolve personnel problems
Discipline staff for infractions of rules or regulations
Determine installation, service, or repair needed
Diagnose mechanical problems in machinery or equipment
Authorize credit charges

Scheduling Work and Activities

Maintain appointment calendar
Schedule appointments
Arrange teleconference calls
Schedule meetings or events
Develop travel itinerary
Schedule meeting facilities
Make travel, accommodation, or entertainment arrangements for others
Schedule real estate closings
Schedule employee work hours
Schedule facility or property maintenance
Arrange delivery schedules
Schedule individual, group, or organizational training
Schedule restaurant reservations
Schedule production work to meet deadlines
Make travel reservations
Schedule patient procedures or appointments
Develop maintenance schedules
Schedule air or surface pickup, delivery, or distribution of product

Processing Information

Compile itinerary of planned meetings or activities
Compile data or documentation
Compile data or information for financial reports
Sort mail letters or packages by hand
Compute payment schedules
Calculate financial data
Resolve invoice, purchasing, funding, or payment discrepancies
Maintain balance sheets
Reconcile financial records
Compile operational data
Perform basic accounting practices
Organize legal information or records
Compile numerical or statistical data
Calculate insurance premiums or awards

Judging the Qualities of Things, Services, or People

Evaluate office operations
Evaluate employee performance
Evaluate importance of incoming telephone calls
Conduct progress and production reviews
Evaluate contract personnel performance
Evaluate information from employment interviews
Judge quality of facilities or service
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate ability of applicant
Evaluate company recruiting needs
Identify employee learning needs
Evaluate information in documents or manuscripts
Evaluate technology and communication infrastructure
Forecast consumer behavior
Evaluate advertising promotions
Evaluate capital projects
Evaluate equity and debt financing options

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Project Management
Sales Reporting
Shipping and Receiving

Department of Workforce Development Resources