First-Line Supervisors of Non-Retail Sales Workers:

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Also includes

About the Job

Indiana Average Salary $87,430.00
Average Time to Fill 49 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 2 years, up to and including 4 years
10 Year Projected Openings (2016-2026) 5,278
10 Year Expected Percentage Change (2016-2026) 5.88 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Resource Allocation
Attention to Detail
Oral Communication
Critical Thinking
Information Gathering
Written Communication
Customer Service
Following Directions
Conflict Management
Work Ethic
Time Management
Numerical and Arithmetic Application

Top Job Duties and Responsibilities

Monitoring and Controlling Resources

Inventory stock to ensure adequate supplies
Manage inventories or supplies
Monitor inventories of products or materials
Manage material resources
Maintain inventory of office supplies
Maintain inventory of office equipment or furniture
Monitor currency, coin, or checks in cash drawer
Requisition stock, materials, supplies or equipment
Purchase stocks of merchandise or supplies
Control organizational, product, or material inventory
Maintain food, beverage, or equipment inventories
Purchase materials, equipment, or other resources
Purchase office equipment or furniture
Manage organizational or operational finances
Develop operational budgets
Purchase furnishings, artworks, or accessories
Maintain inventory records
Acquire supplies or equipment
Purchase products or services
Manage program or project budgets
Distribute sales proceeds or commissions
Determine supplier with best bid
Purchase food or beverages
Purchase housekeeping or cleaning supplies or equipment
Order transportation or shipping related supplies, materials, and equipment
Replenish supplies of food, tableware or linen
Order restaurant, food services, or lodging related supplies, materials, and equipment
Order office, administrative, or clerical supplies, materials, and equipment
Disburse organizational funding
Maintain travel expense accounts
Pay charges, fees, or taxes
Collect deposits, payments, funding, or fees
Receive payments from others

Making Decisions and Solving Problems

Implement company or staff policies
Discharge workers using employee dismissal guidelines
Terminate employment of employees or contractors
Terminate relationship with clients or vendors
Recommend personnel actions such as promotions, transfers, and dismissals
Implement freight shipping or storage procedures
Implement employee compensation and benefit plans
Implement employee bargaining agreements
Implement supply chain management processes
Expedite orders from vendors
Appraise personal property or equipment
Align employee career motives to job performance objectives
Develop personnel performance objectives
Route freight shipments
Resolve personnel problems
Authorize contractual actions or expenditures
Authorize credit charges
Resolve operational shipping or transportation issues
Modify work procedures, processes, or plans to meet situational needs
Design compensation models
Employ statistical process control procedures
Solve administrative problems in the workplace
Follow recipe instructions
Determine the value of goods or services
Determine food or beverage costs
Appraise value of documents, manuscripts, photographs, or artifacts
Identify best itinerary based on knowledge of routes
Determine administrative policies or standards

Guiding, Directing, and Motivating Subordinates

Set goals for workers or staff
Manage promotional, sales, or marketing plans
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Direct material handling or moving activities
Oversee sales campaigns or programs
Assign work to staff or employees
Coordinate operational activities
Direct passenger or freight transport activities
Supervise sales or support personnel
Supervise sales personnel
Oversee marine cargo handling
Supervise transportation, shipping, or material moving personnel
Manage food or beverage preparation or service
Coordinate activities of food service staff
Manage waste removal and recycling programs
Supervise clerical or administrative personnel
Delegate administrative support activities
Coordinate shipping activities with external parties
Manage individual and organizational contracts
Supervise restaurant or lodging personnel
Manage handling of hazardous, toxic, or non-compliant materials
Administer personnel recruitment or hiring activities
Coordinate timing of food production activities
Manage food service or production operations
Perform human resources activities

Performing Administrative Activities

Execute sales or other financial transactions
Answer customer questions about goods or services
Distribute informational bulletins
Rent items to customer
Answer questions from customers or the public
Process customer transactions
Process orders for merchandise, supplies, or services
Complete purchase requisitions
Process returned merchandise
Prepare bill for food service
Process credit transaction
Issue money, credit, or vouchers
Process proof of deliveries for vendors, carriers, and brokers
Take messages, notes, shorthand, and dictation
Process checks for dissemination
Prepare bank deposits
Process account invoices
Disperse funds from client accounts
Process customer bills or payments
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Process payroll documents, records, or checks

Thinking Creatively

Develop business, financial, or operational policies, procedures, or standards
Establish employee performance standards
Establish operational policies
Develop purchasing policies or procedures
Design merchandise or product displays
Establish recruiting procedures
Develop advertising or marketing policies, procedures, or standards
Develop business or organizational policies, programs, or standards
Design talent readiness or succession plans
Develop staff policies
Develop sales presentations
Design human resource management performance metrics
Develop operational policies, procedures, or standards
Develop employee handbook
Write advertising copy
Draw design, letter, or line graphics or illustrations
Plan meal presentations
Airbrush photo, display, background, vehicle, or other objects

Documenting/Recording Information

Maintain personnel records
Maintain file of job openings
Maintain job descriptions
Maintain insurance records
Maintain records of sales or other business transactions
Maintain customer and account records
Maintain shipping, transportation, or logistical records, reports, or files
Maintain equipment service records
Record personnel information
Maintain record of organization expenses
Record transportation or material moving related production data
Maintain purchasing records, reports, or files
Record construction, extraction, or mining related production data
Record food services related production data
Maintain educational or training-related records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Prepare sales or other contracts
Prepare financial reports
Record details of deliveries or shipments
Maintain records, documents, or other files
Maintain advertising or marketing records, reports, or files
Prepare records of customer charges

Monitor Processes, Materials, or Surroundings

Monitor performance of others
Monitor operations to ensure compliance with safety or security policies or regulations
Track sales activity or trends
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Monitor loading processes to ensure procedural compliance
Monitor consumer or market trends
Monitor lodging or dining facility operations
Monitor food services operations to ensure procedures are followed
Monitor market conditions or trends
Monitor merchandise purchases
Maintain consistent production quality
Track facility or production costs
Monitor contract performance
Track competitor financial gains and losses
Monitor training costs
Analyze consumer trends
Monitor trends in world trade
Monitor effects of talent attrition
Identify causes of talent attrition

Judging the Qualities of Things, Services, or People

Evaluate employee performance
Conduct progress and production reviews
Evaluate contract personnel performance
Evaluate information from employment interviews
Evaluate advertising promotions
Evaluate office operations
Evaluate material specifications
Judge quality of facilities or service
Evaluate ability of applicant
Evaluate company recruiting needs
Identify employee learning needs
Evaluate performance of applicants, trainees, or employees
Inspect account books or systems for efficiency, effectiveness, or acceptability
Inspect merchandise to determine value
Evaluate technology and communication infrastructure
Forecast consumer behavior
Grade products according to specifications
Determine nutritional value of foods
Determine nutritional value of menus and recipes
Evaluate quality of food, food ingredients, or beverages
Inspect facilities for cleanliness
Evaluate capital projects
Evaluate equity and debt financing options

Getting Information

Gather customer or product information to determine customer needs
Investigate customer complaints
Locate sources of supply for purchasing
Review work orders or schedules to determine operations or procedures
Review schedules to obtain cargo loading information
Review transportation related codes and specifications
Review transportation, shipping, or material moving work orders
Determine customer needs
Review insurance policies to determine appropriate coverage
Review loan applications
Access media advertising services
Review traffic routing or control plans
Review travel rate schedules
Review maps to determine location or routes
Review food services related work orders

Training and Teaching Others

Orient new employees
Train sales personnel
Train transportation or material moving personnel
Prepare managerial or supervisory reports or presentations
Train others in the use of sales related equipment
Train food preparation or food service personnel
Prepare transportation, shipping, or material moving reports or presentations
Train construction or extraction personnel
Train artistic or design related personnel
Prepare office, administrative, or clerical based reports and presentations
Develop employee orientation materials
Train office, administrative, or clerical personnel
Organize training procedure manuals
Train others in the use of transportation, shipping, or material moving equipment
Train others in the use of construction or extraction related equipment
Train others in the use of artistic, design, or display related equipment
Train others in the use of food preparation or services related equipment
Identify individual or group learning strategies
Maintain knowledge of formal and informal learning activities
Develop integrated learning environments
Develop training programs
Train others in the use of office, administrative, or clerical equipment

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Inside Sales
Business Development
Product Sales
Outside Sales
Prospective Clients
Project Management

Department of Workforce Development Resources