First-Line Supervisors of Retail Sales Workers:

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Also includes

About the Job

Indiana Average Salary $39,850.00
Average Time to Fill 49 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 32,444
10 Year Expected Percentage Change (2016-2026) 3.44 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Resource Allocation
Attention to Detail
Critical Thinking
Information Gathering
Oral Communication
Written Communication
Customer Service
Following Directions
Conflict Management
Work Ethic
Numerical and Arithmetic Application
Time Management

Top Job Duties and Responsibilities

Monitoring and Controlling Resources

Manage inventories or supplies
Manage material resources
Inventory stock to ensure adequate supplies
Monitor inventories of products or materials
Monitor currency, coin, or checks in cash drawer
Maintain inventory of office equipment or furniture
Maintain inventory of office supplies
Requisition stock, materials, supplies or equipment
Maintain food, beverage, or equipment inventories
Manage organizational or operational finances
Purchase stocks of merchandise or supplies
Maintain inventory records
Control organizational, product, or material inventory
Develop operational budgets
Purchase office equipment or furniture
Order transportation or shipping related supplies, materials, and equipment
Purchase furnishings, artworks, or accessories
Purchase materials, equipment, or other resources
Replenish supplies of food, tableware or linen
Order restaurant, food services, or lodging related supplies, materials, and equipment
Purchase food or beverages
Purchase housekeeping or cleaning supplies or equipment
Distribute sales proceeds or commissions
Order office, administrative, or clerical supplies, materials, and equipment
Acquire supplies or equipment
Disburse organizational funding
Maintain travel expense accounts
Manage program or project budgets
Receive payments from others
Collect deposits, payments, funding, or fees

Guiding, Directing, and Motivating Subordinates

Set goals for workers or staff
Manage promotional, sales, or marketing plans
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Coordinate operational activities
Assign work to staff or employees
Oversee sales campaigns or programs
Supervise sales or support personnel
Supervise sales personnel
Direct material handling or moving activities
Direct passenger or freight transport activities
Manage food or beverage preparation or service
Coordinate activities of food service staff
Oversee marine cargo handling
Supervise clerical or administrative personnel
Supervise transportation, shipping, or material moving personnel
Delegate administrative support activities
Coordinate shipping activities with external parties
Supervise restaurant or lodging personnel
Administer personnel recruitment or hiring activities
Coordinate timing of food production activities
Manage food service or production operations
Perform human resources activities
Manage handling of hazardous, toxic, or non-compliant materials

Making Decisions and Solving Problems

Implement company or staff policies
Discharge workers using employee dismissal guidelines
Recommend personnel actions such as promotions, transfers, and dismissals
Terminate employment of employees or contractors
Terminate relationship with clients or vendors
Implement freight shipping or storage procedures
Implement employee compensation and benefit plans
Implement supply chain management processes
Align employee career motives to job performance objectives
Develop personnel performance objectives
Resolve operational shipping or transportation issues
Design compensation models
Route freight shipments
Authorize credit charges
Solve administrative problems in the workplace
Resolve personnel problems
Employ statistical process control procedures
Implement employee bargaining agreements
Modify work procedures, processes, or plans to meet situational needs
Follow recipe instructions
Identify best itinerary based on knowledge of routes
Appraise personal property or equipment
Determine administrative policies or standards
Determine food or beverage costs

Performing Administrative Activities

Answer customer questions about goods or services
Answer questions from customers or the public
Process customer transactions
Distribute informational bulletins
Execute sales or other financial transactions
Rent items to customer
Prepare bill for food service
Process returned merchandise
Process orders for merchandise, supplies, or services
Process credit transaction
Issue money, credit, or vouchers
Process proof of deliveries for vendors, carriers, and brokers
Complete purchase requisitions
Take messages, notes, shorthand, and dictation
Process checks for dissemination
Prepare bank deposits
Process customer bills or payments
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Process payroll documents, records, or checks

Judging the Qualities of Things, Services, or People

Evaluate employee performance
Evaluate office operations
Conduct progress and production reviews
Evaluate advertising promotions
Evaluate information from employment interviews
Evaluate contract personnel performance
Judge quality of facilities or service
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate ability of applicant
Evaluate company recruiting needs
Identify employee learning needs
Evaluate technology and communication infrastructure
Forecast consumer behavior
Evaluate material specifications
Determine nutritional value of foods
Determine nutritional value of menus and recipes
Evaluate quality of food, food ingredients, or beverages
Inspect facilities for cleanliness
Evaluate capital projects
Evaluate equity and debt financing options

Performing for or Working Directly with the Public

Resolve customer or public complaints or problems
Greet customers, guests, visitors, or passengers
Assist workers to resolve work problems
Respond to customer problems or complaints
Provide direct sales related customer service
Provide transportation or shipping related customer service
Provide assistance or direction to customers
Communicate with food or beverage customers to resolve complaints or ensure satisfaction
Provide restaurant, food services, or lodging related customer service
Provide customer service in office, administrative, or clerical environments
Provide financially related customer service
Assist patrons with food or wine selections
Assist customers with seating arrangements

Monitor Processes, Materials, or Surroundings

Monitor performance of others
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Monitor operations to ensure compliance with safety or security policies or regulations
Track sales activity or trends
Monitor merchandise purchases
Monitor lodging or dining facility operations
Monitor food services operations to ensure procedures are followed
Maintain consistent production quality
Monitor loading processes to ensure procedural compliance
Track facility or production costs
Monitor training costs
Monitor effects of talent attrition
Identify causes of talent attrition
Monitor work areas to provide security
Monitor contract performance

Thinking Creatively

Develop business, financial, or operational policies, procedures, or standards
Develop purchasing policies or procedures
Establish employee performance standards
Establish operational policies
Develop staff policies
Establish recruiting procedures
Design talent readiness or succession plans
Develop business or organizational policies, programs, or standards
Develop advertising or marketing policies, procedures, or standards
Develop operational policies, procedures, or standards
Develop employee handbook
Design human resource management performance metrics
Design merchandise or product displays
Plan menu of meal options
Select food or beverage samples
Determine food portions
Plan meal presentations
Write advertising copy
Develop sales presentations

Documenting/Recording Information

Maintain personnel records
Maintain customer and account records
Maintain file of job openings
Maintain job descriptions
Maintain records of sales or other business transactions
Maintain equipment service records
Record personnel information
Record transportation or material moving related production data
Maintain shipping, transportation, or logistical records, reports, or files
Record food services related production data
Maintain insurance records
Maintain educational or training-related records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Maintain record of organization expenses
Prepare sales or other contracts
Prepare financial reports
Prepare records of customer charges
Maintain processes and procedures manual
Draft employment agreements

Training and Teaching Others

Train sales personnel
Orient new employees
Train food preparation or food service personnel
Prepare managerial or supervisory reports or presentations
Train others in the use of sales related equipment
Train transportation or material moving personnel
Prepare office, administrative, or clerical based reports and presentations
Develop employee orientation materials
Prepare transportation, shipping, or material moving reports or presentations
Train office, administrative, or clerical personnel
Identify individual or group learning strategies
Maintain knowledge of formal and informal learning activities
Develop integrated learning environments
Develop training programs
Train others in the use of transportation, shipping, or material moving equipment
Train others in the use of food preparation or services related equipment
Train others in the use of office, administrative, or clerical equipment

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Product Knowledge
Description and Demonstration of Products
Sales Management
Staff Management
Cash Handling
Product Sales
Inventory Control

Related Licensing Requirements

Occupational Riverboat Gambling License (18-0000000026)

In order to obtain a license to work in a riverboat casino, the candidate must: Be at least 18 years of age. Not have been convicted of a felony nor have been subject to disciplinary action that woul interfere with the ability to carry out professional duties. Demonstrate a level of skill of knowledge that the commission determines is necessary to perform the skills necessary for the occupation. Submit a full set of fingerprints. Pay all application and licensure fees.

- Indiana Gaming Commission (3172330046)

Department of Workforce Development Resources