Gaming Supervisors:

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Also includes




About the Job


Indiana Average Salary $48,600.00
Average Time to Fill 41 days
Typical Education Post-secondary certificate or some college courses
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2016-2026) 1,030
10 Year Expected Percentage Change (2016-2026) 0.91 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Critical Thinking
Information Gathering
Decision-making
Integrity
Leadership
Resource Allocation
Oral Communication
Organization
Written Communication
Work Ethic
Problem-solving
Professionalism
Conflict Management
Following Directions
Teamwork
Customer Service
Time Management
Creativity

Top Job Duties and Responsibilities

Making Decisions and Solving Problems

Discharge workers using employee dismissal guidelines
Implement company or staff policies
Terminate employment of employees or contractors
Recommend personnel actions such as promotions, transfers, and dismissals
Terminate relationship with clients or vendors
Discipline staff for infractions of rules or regulations
Conduct evacuation procedures
Implement freight shipping or storage procedures
Implement employee bargaining agreements
Determine negligence or violation of laws or regulations
Implement employee compensation and benefit plans
Implement supply chain management processes
Follow installation, maintenance, or repair safety procedures and regulations
Develop personnel performance objectives
Employ rules of evidence procedures
Align employee career motives to job performance objectives
Modify work procedures, processes, or plans to meet situational needs
Solve administrative problems in the workplace
Diagnose mechanical problems in machinery or equipment
Resolve personnel problems
Arrest suspects or perpetrators of criminal acts
Employ statistical process control procedures
Design compensation models
Resolve operational shipping or transportation issues
Determine installation, service, or repair needed
Apply court or agency rules or strategies
Solve landscaping problems
Diagnose malfunctioning vehicle systems based on inspection or test results
Diagnose refrigeration problems
Diagnose engine problems using diagnostic equipment
Diagnose electrical or electronic systems or equipment
Determine if evidence is sufficient to recommend organizational or legal action
Employ legal arrest, search, or seizure tactics
Determine administrative policies or standards
Determine admissibility of evidence

Monitor Processes, Materials, or Surroundings

Monitor operations to ensure compliance with safety or security policies or regulations
Monitor performance of others
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Detect infractions of rules
Monitor patron activities to identify problems or potential problems
Monitor gambling establishment operations
Monitor repairs or maintenance to enforce standards
Monitor operational quality or safety
Observe individuals' activities to gather information or compile evidence
Monitor loading processes to ensure procedural compliance
Ensure compliance with polices or regulations
Ensure conformance to building regulations
Identify causes of talent attrition
Maintain consistent production quality
Monitor effects of talent attrition
Monitor contract performance
Monitor alarm systems to detect fires or other emergencies
Monitor electrical or mechanical equipment operation to detect problems
Detect installation, maintenance, or repair concerns by listening for abnormalities
Monitor entrance or exit of persons
Monitor work areas and activities to ensure compliance with safety procedures
Monitor merchandise purchases
Track facility or production costs
Control authorized entry and exit in restricted areas
Monitor work environment to ensure safety or adherence to specifications

Guiding, Directing, and Motivating Subordinates

Assign work to staff or employees
Supervise service workers
Supervise sports or gaming related personnel
Supervise security, law enforcement, or protective services personnel
Coordinate operational activities
Supervise maintenance workers
Supervise clerical or administrative personnel
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Supervise transportation, shipping, or material moving personnel
Delegate administrative support activities
Direct material handling or moving activities
Direct law enforcement activities
Manage food or beverage preparation or service
Confer with coworkers to coordinate maintenance or cleaning activities
Set goals for workers or staff
Manage industrial production activities or processes
Direct passenger or freight transport activities
Manage waste removal and recycling programs
Oversee marine cargo handling
Perform human resources activities
Supervise engineering or other technical personnel
Coordinate production maintenance activities
Administer personnel recruitment or hiring activities
Manage financial activities of the organization
Manage building maintenance projects
Direct fire fighting, prevention, or suppression activities
Manage handling of hazardous, toxic, or non-compliant materials
Direct security operations
Coordinate safety or regulatory compliance activities or drills
Direct collection, preparation, or handling of evidence
Take responsibility for safety of group

Training and Teaching Others

Orient new employees
Train service staff
Train security, law enforcement, or protective services personnel
Prepare sports or gaming related reports or presentations
Write operational reports
Train office, administrative, or clerical personnel
Train others in the use of sports or gaming related equipment
Prepare managerial or supervisory reports or presentations
Prepare reports or presentations in security, law enforcement, or correctional settings
Train installation, maintenance, or repair personnel
Train sports or gaming personnel
Train transportation or material moving personnel
Train construction or extraction personnel
Instruct staff in work policies or procedures
Train janitorial, housekeeping, or groundskeeping personnel
Prepare office, administrative, or clerical based reports and presentations
Develop employee orientation materials
Prepare reports or presentations concerning installations, repairs, or maintenance
Prepare transportation, shipping, or material moving reports or presentations
Instruct customers in product installation, use, or repair
Train others in the use of personal services related equipment
Develop training programs
Train others in the use of installation, maintenance, or repair related equipment
Train others in the use of construction or extraction related equipment
Train others in the use of security, law enforcement, or protective services related equipment
Organize training procedure manuals
Identify individual or group learning strategies
Maintain knowledge of formal and informal learning activities
Develop integrated learning environments
Train others in the use of office, administrative, or clerical equipment

Monitoring and Controlling Resources

Manage material resources
Inventory stock to ensure adequate supplies
Maintain inventory of office supplies
Manage inventories or supplies
Monitor currency, coin, or checks in cash drawer
Maintain inventory of office equipment or furniture
Requisition stock, materials, supplies or equipment
Maintain supply or equipment inventories
Maintain parts or equipment inventory
Inventory materials or equipment
Develop operational budgets
Monitor inventories of products or materials
Maintain inventory records
Control organizational, product, or material inventory
Manage program or project budgets
Manage organizational or operational finances
Order personal services related supplies, materials, and equipment
Order installation, maintenance, or repair related supplies, materials, and equipment
Order office, administrative, or clerical supplies, materials, and equipment
Distribute resources to patrons or employees
Purchase furnishings, artworks, or accessories
Replenish supplies of food, tableware or linen
Account for organizational funding
Purchase housekeeping or cleaning supplies or equipment
Purchase materials, equipment, or other resources
Acquire supplies or equipment
Disburse organizational funding
Maintain travel expense accounts
Issue supplies, materials, or equipment
Purchase office equipment or furniture

Getting Information

Investigate customer complaints
Investigate illegal or suspicious activities
Conduct legal searches or investigations
Investigate complaints, disturbances, or violations
Read operating, service, or repair manuals associated with the maintenance of electrical or mechanical equipment
Review loan applications
Interview witnesses, suspects, or claimants
Review work orders or schedules to determine operations or procedures
Interpret installation, maintenance, or repair information from schematics or technical drawings
Review installation, maintenance, or repair work orders
Review installation, maintenance, or repair codes and specifications
Review schedules to obtain cargo loading information
Review transportation related codes and specifications
Review transportation, shipping, or material moving work orders
Identify trends and patterns in criminal activity
Examine related files, records, or data to investigate criminal activities
Analyze evidence or facts
Review maps to determine location or routes
Operate surveillance equipment to detect suspicious or illegal activities
Perform manual or electronic surveillance to detect or record suspicious or illegal activities
Review facts to determine if criminal act or statue violation is involved
Perform crime scene reconstruction
Read operating, service, or repair manuals associated with manufacturing or production equipment
Investigate accidents to determine causes
Search for missing persons
Identify laws or court decisions relevant to pending cases
Review laws for understanding and application
Gather physical evidence
Collect evidence for legal proceedings
Interview people to gather information about criminal activities

Documenting/Recording Information

Maintain personnel records
Manage law enforcement or security-related records or files
Maintain job descriptions
Maintain file of job openings
Maintain equipment service records
Record personnel information
Maintain repair or maintenance records
Maintain customer and account records
Record client's personal data
Maintain client information or service records
Maintain telephone logs
Document operational activities
Record construction, extraction, or mining related production data
Maintain security, law enforcement, or protective services records, reports, or files
Document work hours or activities
Maintain insurance records
Maintain educational or training-related records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Record details of deliveries or shipments
Maintain shipping, transportation, or logistical records, reports, or files
Maintain public records, reports, or files
Record information about suspects or criminals
Maintain record of organization expenses
Prepare investigation or incident reports
Draft employment agreements
Document legal or regulatory information
Draft legally binding agreements

Judging the Qualities of Things, Services, or People

Evaluate employee performance
Evaluate contract personnel performance
Evaluate information from employment interviews
Investigate personal characteristics, character, or activities of individuals
Evaluate company recruiting needs
Identify employee learning needs
Evaluate ability of applicant
Evaluate performance of applicants, trainees, or employees
Judge quality of facilities or service
Evaluate applicant, staff, or individual skill levels
Evaluate office operations
Conduct progress and production reviews
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate material specifications
Inspect facilities for cleanliness
Evaluate technology and communication infrastructure
Forecast consumer behavior
Evaluate capital projects
Evaluate equity and debt financing options


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Project Management
Air Quality Control


Related Licensing Requirements


Occupational Riverboat Gambling License (18-0000000026)

In order to obtain a license to work in a riverboat casino, the candidate must: Be at least 18 years of age. Not have been convicted of a felony nor have been subject to disciplinary action that woul interfere with the ability to carry out professional duties. Demonstrate a level of skill of knowledge that the commission determines is necessary to perform the skills necessary for the occupation. Submit a full set of fingerprints. Pay all application and licensure fees.

- Indiana Gaming Commission (3172330046)
- http://www.in.gov/igc/


Department of Workforce Development Resources