Computer User Support Specialists:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Also includes

About the Job

Indiana Average Salary $47,350.00
Average Time to Fill 56 days
Typical Education Associate's degree
Typical Experience Over 2 years, up to and including 4 years
10 Year Projected Openings (2016-2026) 9,696
10 Year Expected Percentage Change (2016-2026) 11.09 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Critical Thinking
Attention to Detail
Computer Fundamentals
Information Gathering
Technology and Tool Usage
Written Communication
Oral Communication
Following Directions

Top Job Duties and Responsibilities

Interacting With Computers

Assist users with software or hardware problems
Solve software problems
Maintain computer software or code
Troubleshoot computer database problems
Debug computer programs or code
Solve computer hardware problems
Troubleshoot computer hardware problems
Maintain complex computer databases
Troubleshoot computer network problems
Maintain network systems
Install software applications
Install hardware, software, or peripheral equipment
Integrate software into different types of pre-existing environments, architectures, or systems
Configure computer networks
Debug computer software or systems
Plan computer security measures
Implement security measures for computer or information systems
Create data backups to prevent loss of information
Upload data to website or online server for information sharing
Perform website maintenance
Enter codes into computers to set or operate equipment
Modify computer network systems
Operate computers or computerized equipment
Communicate information using social media
Prepare media files for web distribution

Thinking Creatively

Optimize software performance
Write computer programs or code
Design software or user interface
Design video game features or details
Design data processing systems
Design data security systems
Develop applications to access data warehouses while maintaining information security and integrity
Develop software or computer applications
Apply user experience to application design
Design software applications
Develop web services
Develop complex computer databases
Define website architectures
Develop web interfaces using established guidelines and verification techniques
Develop simple informational data repositories or databases
Develop computer, network, or database policies, procedures, or standards
Develop basic financial data repositories or databases
Develop computer or information security policies or procedures
Create relational databases
Develop records management systems
Design computer hardware solutions
Develop basic data repositories or databases
Design computer software or application solutions
Maintain quality assurance procedures
Define database parameters or specifications
Create website
Design websites
Create databases including tables, relationships, and queries
Develop diagrams or flow charts of how systems operate
Develop engineering policies, procedures, or standards
Determine operational criteria or specifications
Develop testing routines or procedures
Develop mathematical concepts, models, or simulations
Develop graphic designs or models
Set page layout or composition

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Information Technology Industry Experience
Project Management
Software Development
SQL Server
Systems Engineering

Equal Opportunity is the Law. (La Igualdad De Oportunidad Es La Ley.)
Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities.