Medical and Health Services Managers:

Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations.

Also includes




About the Job


Indiana Average Salary $93,460.00
Average Time to Fill 37 days
Typical Education Bachelor's degree
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 8,617
10 Year Expected Percentage Change (2016-2026) 21.96 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

Find Available Postings


Select an Area:



Find Training


Find Training Programs

...



Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Information Gathering
Professionalism
Customer Service
Oral Communication
Written Communication
Integrity
Critical Thinking
Decision-making
Work Ethic
Problem-solving
Leadership
Organization
Resource Allocation
Following Directions
Numerical and Arithmetic Application
Conflict Management
Technology and Tool Usage

Top Job Duties and Responsibilities

Assisting and Caring for Others

Administer basic health care or medical treatments
Provide in home patient care
Give medications or immunizations
Prepare patients for tests, therapy, or treatments
Practice preventive procedures with medical therapy patients or clients
Attend to patient's personal care
Identify patient's current and past drug history
Administer non-intravenous medications
Administer intravenous medications
Treat medical condition of patient
Administer blood or other fluids intravenously
Administer enemas, irrigations, or douches to patients
Administer anesthetics or sedatives
Treat acute illnesses, infections, or injuries
Conduct medical tests
Refer patients to other healthcare practitioners or health resources
Assist individuals with mental or social disabilities, handicaps, or illnesses
Develop treatment plans
Deliver babies
Operate therapeutic medical instruments or equipment
Follow protocols or regulations for healthcare activities
Solve clinical problems
Assist patients in performing breathing exercises
Conduct noninvasive medical diagnostic assessments
Assist practitioners in examining, evaluating, or treating patients
Administer first aid
Administer rehabilitation interventions
Assist healthcare practitioners during examinations or treatments
Massage patient or client
Provide care for mentally ill or special needs individuals
Test patient heart or lung functioning
Perform minor surgery
Assist practitioners to perform medical procedures
Treat chronic diseases or disorders
Apply traction to patients
Assist healthcare practitioners during surgery
Modify treatment plans to accommodate client needs
Perform emergency medical procedures
Treat dental problems or diseases
Develop medical treatment plans
Assist individuals with physical disabilities, handicaps, or illnesses
Test biological specimens to gather information about patient conditions
Develop patient therapy programs
Position patients for treatment or examination
Conduct medical x-rays
Develop dietary-care plans
Assist individuals with dressing, undressing, grooming, bathing, or other daily activities
Feed food to individuals
Conduct individual, group, or family interventions
Standardize drug dosages
Conduct behavior modification
Treat patients using alternative medical procedures
Perform medical surgery
Treat psychological disorders and issues
Conduct invasive medical diagnostic assessments
Test patient vision
Assist clients in handling details of daily life
Provide care for children or adolescents
Administer medical substances for imaging or other procedures
Implement nutritional practices and techniques
Develop treatment plans that use non-medical therapies
Implement life support procedures
Provide assistance in administering rehabilitation
Assist patients with hygiene or daily living activities
Adjust medical supportive or assistive devices such as prostheses

Documenting/Recording Information

Maintain dental or medical records
Record medical history
Manage clinical or social case records
Document medical prognosis
Maintain record of medication or equipment dispensed to patient
Maintain medical facility records
Record client's personal data
Maintain personnel records
Maintain customer and account records
Process medical billing information
Prepare official health documents or records
Maintain insurance records
Maintain public records, reports, or files
Maintain telephone logs
Prepare records of customer charges
Maintain records for social service programs
Prepare billing statements
Maintain record of organization expenses
Record vital statistics or other health information
Write administrative procedures services manual
Prepare financial reports
Maintain processes and procedures manual
Maintain records, reports, or files in an office, administrative, or clerical setting
Maintain records of sales or other business transactions
Maintain records of customer accounts
Maintain client records
Write reports or evaluations
Complete documentation required by programs or regulations
Write technical health or medical documents
Prepare documentation for contracts, transactions, or regulatory compliance
Prepare sales or other contracts
Integrate field notes into technical drawings

Training and Teaching Others

Prepare medical reports
Provide health education and disease prevention instruction
Train caregivers or other non-medical personnel
Educate patients in use of assistive, supportive, or health-related devices
Teach family members to provide bedside care
Educate patients regarding diagnosis or treatment
Teach medical self care
Instruct patients in methods to improve functional activities
Prepare medical reports or presentations
Train patients, family members, or caregivers in techniques for managing disabilities or illnesses
Develop employee orientation materials
Prepare reports summarizing patient diagnostic or care activities
Provide nutritional instruction to individuals or families
Conduct health training programs
Train medical providers
Advise patients on effects of health conditions or treatments
Train office, administrative, or clerical personnel
Orient new employees
Develop training materials
Prepare technical reports or presentations associated with public, community, or governmental services
Prepare office, administrative, or clerical based reports and presentations
Plan social behavior learning activities
Prepare sales or marketing based reports or presentations
Teach medical laboratory procedures
Develop training programs
Teach food or nutrition principles
Prepare healthcare training materials
Organize training procedure manuals
Coordinate employee continuing education programs
Train sales personnel
Instruct customers in product installation, use, or repair
Train others in the use of office, administrative, or clerical equipment
Plan esteem building activities for children
Instruct patients or caregivers in basic and adaptive living skills
Demonstrate physical activities
Train others in the use of psychological, social services, or mental health related equipment
Train others in the use of sales related equipment

Analyzing Data or Information

Analyze medical or health data
Analyze patient activity
Calculate medical diagnostic test results
Conduct patient assessments
Interpret medical laboratory test results
Examine patients
Analyze patient data to determine patient needs or treatment goals
Examine test data or images to inform diagnosis or treatment
Analyze financial data or information
Take vital signs
Analyze business, operational, or management reports
Interpret x-ray images
Conduct physical examinations
Analyze social or economic data
Measure the physical or physiological attributes of patients
Calculate medicine dosages
Review customer records
Perform medical research
Analyze administrative, financial, and operational budgets
Assess physical conditions of patients to aid in diagnosis or treatment
Interpret employee medical evaluations
Analyze dental data
Analyze speech or hearing data
Analyze data to inform operational decisions or activities
Analyze sales activities or trends
Forecast revenue or sales
Analyze current and historical utility costs
Perform community, social, or health services related research
Analyze technical problems
Analyze credit information

Judging the Qualities of Things, Services, or People

Evaluate patient functioning and capabilities
Evaluate patient or client response to therapy or treatment
Evaluate personnel policies, practices, or benefits
Judge quality of facilities or service
Evaluate therapy needs of patient or client
Determine social service program status
Develop procedures to evaluate organizational activities
Evaluate business or management strategies
Evaluate treatment options to guide medical decisions
Evaluate client progress against measurable goals
Identify physical or emotional abuse
Monitor patients following surgeries or other treatments
Identify needs of communication-impaired persons
Evaluate contract personnel performance
Conduct program evaluations
Evaluate the effectiveness of counseling or educational programs
Evaluate training programs, materials, or instructors
Evaluate information from employment interviews
Evaluate employee performance
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate information in documents or manuscripts
Conduct progress and production reviews
Evaluate applicant qualifications for employment
Evaluate applicant eligibility for employment
Evaluate importance of incoming telephone calls
Evaluate applicant qualifications for licensure

Getting Information

Interview patients to gather medical information
Collect medical information from patients, family members, or other medical professionals
Research medical or health improvement issues
Collect clinical data
Collect personal information
Read operating, service, or repair manuals related to medical equipment
Interview clients to gather information about their backgrounds, needs, or progress
Conduct interviews to gather public, community, or government services related information
Gather information from doctor's prescription
Collect information about clients
Gather medical information from patient histories
Conduct medical laboratory tests
Identify interrelationships among individuals or social groups
Identify interrelationships among social statistics or indicators
Determine customer needs
Review customer instructions
Interpret sales related information from diagrams, schematics, or technical drawings
Research social issues
Request reports or records
Conduct clinical investigations
Conduct laboratory research or experiments
Conduct business, market, or managerial research
Gather customer or product information to determine customer needs
Collect data about customer needs
Read manufacturing specifications for electronic products

Making Decisions and Solving Problems

Implement sanitation practices in health care settings
Implement company or staff policies
Follow safety procedures and regulations in medical or medical support environments
Implement health or sanitation standards
Discharge workers using employee dismissal guidelines
Determine program eligibility
Implement organizational process or policy changes
Recommend personnel actions such as promotions, transfers, and dismissals
Implement employee compensation and benefit plans
Implement employee bargaining agreements
Diagnose medical conditions
Handle infectious materials safely according to procedures
Terminate employment of employees or contractors
Terminate relationship with clients or vendors
Administer tests to determine qualifications
Approve/Disallow application or license
Authorize credit charges
Order medical diagnostic or clinical tests
Discipline staff for infractions of rules or regulations
Identify symptoms of addiction, withdrawal, or detoxification
Determine administrative policies or standards
Diagnose conditions of the eye
Diagnose oral diseases or injuries
Solve administrative problems in the workplace
Edit documents for completeness, accuracy, or conformance to standards
Recommend medical devices, drugs, or treatments
Correct grammar, punctuation, or spelling in written materials
Employ radiation safety procedures

Performing Administrative Activities

Process medical records
Answer questions from customers or the public
Retrieve files or charts
Manage administrative, clerical, or support activities or services
Process healthcare paperwork
Take messages, notes, shorthand, and dictation
File documents, records, or related materials
Transcribe spoken or written information
Prepare business correspondence
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Index information resources
Prepare correspondence relating to financial discrepancies
Dictate correspondence to be recorded
Complete purchase requisitions
Distribute informational bulletins
Answer customer questions about goods or services
Perform clerical work in medical settings
Manage insurance claims
Date stamp messages, mail, or other information
Provide clerical assistance to customers or patients
Deliver items such as mail, messages, records, or files
Send information, materials or documentation
Process orders for merchandise, supplies, or services
Execute sales or other financial transactions
Process payroll documents, records, or checks

Provide Consultation and Advice to Others

Counsel clients or patients regarding personal issues or problems
Match clients to public or community services
Refer patients or clients to community services or resources
Provide health and wellness advice to patients, program participants, or caregivers
Advise clients or community groups on health issues
Refer callers or customers to appropriate personnel
Advise others on human resources topics
Advise communities or institutions regarding health or safety issues
Help clients get needed services or resources
Counsel clients or patients regarding substance abuse issues
Advise patients on hospital or healthcare system rules, processes, and procedures
Recommend improvements to work methods, procedures, or products
Counsel family members of clients or patients
Advise individuals regarding marriage
Advise individuals regarding financial matters
Intervene in crisis situations to assist clients
Advise others on psychological, social services, or mental health issues
Advise medical personnel or colleagues on health or disease-related issues
Recommend products or services to customers
Refer individuals to educational or work programs
Counsel individuals concerning diet
Provide advice regarding program quality or effectiveness
Provide labor relations advice to management or labor unions
Advise customers on the use of products or services
Recommend action to ensure legal or regulatory compliance
Arrange physical or mental health services for clients
Advise staff on speech or hearing topics
Recommend claim action
Provide computer hardware or software acquisition recommendations

Guiding, Directing, and Motivating Subordinates

Oversee execution of organizational or program policies
Direct implementation of new procedures, policies, or programs
Manage financial activities of the organization
Manage organizational facilities
Direct treatment programs
Manage building maintenance projects
Direct financial operations
Supervise medical support personnel
Assign work to staff or employees
Manage broad organizational programs or initiatives
Supervise patient care personnel
Prepare employee work schedules or assignments
Manage individual and organizational contracts
Coordinate operational activities
Supervise workers providing client or patient services
Set goals for workers or staff
Coordinate sales campaigns or programs
Manage promotional, sales, or marketing plans
Manage healthcare operations
Supervise public, community, or governmental services personnel
Supervise psychological, social services, or mental health personnel
Supervise clerical or administrative personnel
Direct activities of physicians or technologists
Delegate administrative support activities
Implement human resource programs
Direct healthcare delivery programs


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Customer Billing
Medical Terminology
Assisted Living
Case Management
Mental Health
Child Care
Discharge Planning


Related Licensing Requirements


RCA Temporary Permit (18-0000000105)

840 IAC 1-1-18 Temporary permits Authority: IC 25-19-1-3.5; IC 25-19-1-8 Affected: IC 25-19-1-3.5 Sec. 18. Persons holding a valid HFA or RCA license in another state who seek licensure by endorsement in Indiana may be granted a temporary permit. Applicants for a temporary permit will be required to take the Indiana jurisprudence examination for licensure within ninety (90) days of its issuance. In addition to the provisions of IC 25- 19-1-3.5, temporary permits of applicants who fail to appear for the scheduled examination will be invalidated. If the applicant presents compelling reasons to the board in writing for missing the scheduled examination, the board may allow the applicant to submit a new application for temporary permit.

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

Residential Care Administrator (18-0000000106)

840 IAC 1-1-4 Qualifications for licensure Authority: IC 25-19-1-4 Affected: IC 25-19-1-3 Sec. 4. (a) All applicants for licensure as an HFA must have completed, at the time of application, the requirements of IC 25- 19-1- 3(a)(1) and any of the following educational attainments and administrator-in-training programs...(e) Applicants for licensure by endorsement as an RCA may request that the board consider previous experience to satisfy the requirements of subsection (d). Educational and AIT requirements may be satisfied by two (2) years of active work experience as a licensed residential care administrator in another state. Evidence must be presented to the board demonstrating competency of practice. (f) Applicants for licensure as an RCA may request that the board consider previous experience to satisfy the AIT requirements of subsection (d). AIT requirements may be satisfied by any of the following: (1) One (1) year of active work experience as a licensed RCA. (2) Completion of a training program required for licensure as an RCA in another state that is determined by the board to be equivalent to the AIT requirements of this state. (3) Completion of a residency-internship in health care administration completed as part of a degree requirement of subsection (d)(1) and (d)(2) that is determined by the board to be equivalent to the AIT requirements of this state. (4) One (1) year of active work experience as a chief executive officer or chief operations officer in a hospital. (5) A master's degree in health care administration and six (6) months of active work experience as a licensed RCA in another state. (g) The board may waive portions of the required training hours, up to thirty percent (30%), for an HFA or RCA applicant, based upon criteria approved by the board, provided the applicant's experience under consideration is verifiable to the board's satisfaction.

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

HFA Preceptor (18-0000000100)

840 IAC 1-1-17 Qualifications and duties of preceptors Authority: IC 25-19-1-8 Affected: IC 25-19-1-12 Sec. 17. (a) The applicant for approval as a preceptor shall file a new application for each AIT applicant for whom the preceptor applicant desires to serve as a preceptor. (b) In order to qualify as a preceptor, the applicant:(1) shall: (A) be a currently licensed Indiana: (i) HFA to precept an applicant seeking licensure as an HFA or RCA; or (ii) RCA to precept an applicant seeking licensure as anRCA; (B) file an application with the board and be approved prior to serving as the preceptor; and (C) have attended, within the five (5) years prior to applying to serve as a preceptor, a board approved educational program and forward to the board a certificate of completion; (2) must: (A) have active work experience as an HFA or RCA for at least two (2) out of the immediate preceding three (3) years prior to the date of application; (B) be a current CEO of a continuing care retirement community who holds a current valid HFA license; or (C) be a current regional manager for a multifacility organization who holds a current valid HFA license or RCA and who affirms to the board that his or her physical presence at the training location is concurrent with at least sixty percent (60%) of the applicant's physical presence at the training location; and (3) shall not have any disciplinary action taken by the board against his or her HFA or RCA license in the last two (2) years. (c) Each approved preceptor shall: (1) act as a teacher rather than an employer and should provide the AIT with educational opportunities; (2) inform the board if the AIT presents any problems that may affect the facility's service and operation or the AIT's program; (3) notify the board on suitable forms of any change of status or discontinuance of the AIT program

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

Preceptor Eligible (18-0000000103)

840 IAC 1-1-17 Qualifications and duties of preceptors Authority: IC 25-19-1-8 Affected: IC 25-19-1-12 Sec. 17. (a) The applicant for approval as a preceptor shall file a new application for each AIT applicant for whom the preceptor applicant desires to serve as a preceptor. (b) In order to qualify as a preceptor, the applicant:(1) shall: (A) be a currently licensed Indiana: (i) HFA to precept an applicant seeking licensure as an HFA or RCA; or (ii) RCA to precept an applicant seeking licensure as anRCA; (B) file an application with the board and be approved prior to serving as the preceptor; and (C) have attended, within the five (5) years prior to applying to serve as a preceptor, a board approved educational program and forward to the board a certificate of completion; (2) must: (A) have active work experience as an HFA or RCA for at least two (2) out of the immediate preceding three (3) years prior to the date of application; (B) be a current CEO of a continuing care retirement community who holds a current valid HFA license; or (C) be a current regional manager for a multifacility organization who holds a current valid HFA license or RCA and who affirms to the board that his or her physical presence at the training location is concurrent with at least sixty percent (60%) of the applicant's physical presence at the training location; and (3) shall not have any disciplinary action taken by the board against his or her HFA or RCA license in the last two (2) years. (c) Each approved preceptor shall: (1) act as a teacher rather than an employer and should provide the AIT with educational opportunities; (2) inform the board if the AIT presents any problems that may affect the facility's service and operation or the AIT's program; (3) notify the board on suitable forms of any change of status or discontinuance of the AIT program

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

HFA Provisional (18-0000000101)

Sec. 14. (a) An individual may be issued a provisional HFA license for a specific licensed health facility if the individual has: (1) at least two (2) years of administrative experience in a licensed HF; and (2) complied with the conditions of IC 25-19-1-3(a)(1). (b) An individual may be issued a provisional RCA license for a specific licensed residential facility if the individual has: (1) at least two (2) years of administrative experience in a licensed HF; and (2) complied with the conditions of IC 25-19-1-3(a)(1). (c) Under subsections (a) and (b), the director of the board may issue a provisional license to an individual who appears to be qualified; however, this license will be subject to the approval of the board at its next following meeting, at which time the board may withdraw the provisional license if it determines that the licensee fails to meet all applicable qualifications for the license. (d) Experience gained under provisional licensure shall not satisfy the educational or AIT requirements of section 4(a) or 4(d) of this rule.

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

RCA Preceptor (18-0000000104)

IAC 1-1-17 Qualifications and duties of preceptors Authority: IC 25-19-1-8 Affected: IC 25-19-1-12 Sec. 17. (a) The applicant for approval as a preceptor shall file a new application for each AIT applicant for whom the preceptor applicant desires to serve as a preceptor. (b) In order to qualify as a preceptor, the applicant:(1) shall: (A) be a currently licensed Indiana: (i) HFA to precept an applicant seeking licensure as an HFA or RCA; or (ii) RCA to precept an applicant seeking licensure as anRCA; (B) file an application with the board and be approved prior to serving as the preceptor; and (C) have attended, within the five (5) years prior to applying to serve as a preceptor, a board approved educational program and forward to the board a certificate of completion; (2) must: (A) have active work experience as an HFA or RCA for at least two (2) out of the immediate preceding three (3) years prior to the date of application; (B) be a current CEO of a continuing care retirement community who holds a current valid HFA license; or (C) be a current regional manager for a multifacility organization who holds a current valid HFA license or RCA and who affirms to the board that his or her physical presence at the training location is concurrent with at least sixty percent (60%) of the applicant's physical presence at the training location; and (3) shall not have any disciplinary action taken by the board against his or her HFA or RCA license in the last two (2) years. (c) Each approved preceptor shall: (1) act as a teacher rather than an employer and should provide the AIT with educational opportunities; (2) inform the board if the AIT presents any problems that may affect the facility's service and operation or the AIT's program; (3) notify the board on suitable forms of any change of status or discontinuance of the AIT program

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

Health Facility Administrator (18-0000000038)

To be eligible for licensure as a health services administrator in the state of Indiana, the candidate must: Not have been convicted of a crime that has a direct bearing on the person's ability to practice competently. Have satisfactorily completed the board-prescribed course of instruction and training or have satisfactorily presented evidence to the board of sufficient education, training, or experience in the relevant areas of health facility administration and supervision. Have passed the board-administered examination. The Board may also issue a six-month provisional license to enable a qualified individual to fill a health facility administrator position that has been unexpectedly vacated. In addition, the Board may issue a temporary permit to practice as a health facility administrator to a person who has applied to the board for a license and who already holds a current license as a health facility administrator in another state. More detailed information, including applications and test dates, may be obtained directly through the Indiana State Board of Health Facility Administrators.

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm

HFA Temporary Permit (18-0000000102)

840 IAC 1-1-18 Temporary permits Authority: IC 25-19-1-3.5; IC 25-19-1-8 Affected: IC 25-19-1-3.5 Sec. 18. Persons holding a valid HFA or RCA license in another state who seek licensure by endorsement in Indiana may be granted a temporary permit. Applicants for a temporary permit will be required to take the Indiana jurisprudence examination for licensure within ninety (90) days of its issuance. In addition to the provisions of IC 25- 19-1-3.5, temporary permits of applicants who fail to appear for the scheduled examination will be invalidated. If the applicant presents compelling reasons to the board in writing for missing the scheduled examination, the board may allow the applicant to submit a new application for temporary permit.

- Indiana Professional Licensing Agency~Indiana State Board of Health Facility Administrators (3172342051)
- http://www.in.gov/pla/hfa.htm


Department of Workforce Development Resources