Funeral Service Managers:

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

Also includes




About the Job


Indiana Average Salary $72,610.00
Average Time to Fill 0 days
Typical Education Associate's degree
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2016-2026) 338
10 Year Expected Percentage Change (2016-2026) 1.47 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Decision-making
Critical Thinking
Resource Allocation
Integrity
Leadership
Information Gathering
Oral Communication
Organization
Professionalism
Creativity
Written Communication
Problem-solving
Customer Service
Conflict Management
Work Ethic
Following Directions
Teamwork
Time Management

Top Job Duties and Responsibilities

Making Decisions and Solving Problems

Implement company or staff policies
Discharge workers using employee dismissal guidelines
Terminate employment of employees or contractors
Terminate relationship with clients or vendors
Implement employee bargaining agreements
Recommend personnel actions such as promotions, transfers, and dismissals
Implement employee compensation and benefit plans
Implement organizational process or policy changes
Implement freight shipping or storage procedures
Modify work procedures, processes, or plans to meet situational needs
Approve changes to business processes
Follow office related safety procedures and regulations
Solve administrative problems in the workplace
Establish project teams
Execute employee bargaining agreements
Determine administrative policies or standards
Conduct evacuation procedures
Implement supply chain management processes
Follow recipe instructions
Approve expenditures
Align employee career motives to job performance objectives
Develop personnel performance objectives
Appraise personal property or equipment
Employ statistical process control procedures
Inspect landscaping to determine treatment needs
Solve landscaping problems
Design compensation models
Resolve operational shipping or transportation issues
Discipline staff for infractions of rules or regulations
Determine food or beverage costs
Resolve personnel problems
Implement health or sanitation standards
Determine negligence or violation of laws or regulations

Guiding, Directing, and Motivating Subordinates

Assign work to staff or employees
Manage financial activities of the organization
Coordinate operational activities
Set goals for workers or staff
Manage building maintenance projects
Manage broad organizational programs or initiatives
Manage organizational facilities
Manage food or beverage preparation or service
Oversee execution of organizational or program policies
Manage promotional, sales, or marketing plans
Oversee sales campaigns or programs
Coordinate activities of food service staff
Prepare employee work schedules or assignments
Supervise funeral or mortuary personnel
Delegate administrative support activities
Confer with coworkers to coordinate maintenance or cleaning activities
Supervise clerical or administrative personnel
Manage industrial production activities or processes
Manage waste removal and recycling programs
Direct financial operations
Direct sales, marketing, or customer service activities
Manage individual and organizational contracts
Manage quality control activities
Coordinate production maintenance activities
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Supervise sales or support personnel
Supervise sales personnel
Supervise service workers
Supervise security, law enforcement, or protective services personnel
Manage project life cycle
Supervise maintenance workers
Supervise personnel involved in business operations or analytics
Supervise restaurant or lodging personnel
Manage site preservation plan
Perform human resources activities
Manage project teams
Administer personnel recruitment or hiring activities
Coordinate timing of food production activities
Manage food service or production operations
Implement human resource programs

Monitoring and Controlling Resources

Manage material resources
Manage inventories or supplies
Inventory stock to ensure adequate supplies
Manage organizational or operational finances
Develop operational budgets
Maintain inventory of office equipment or furniture
Monitor inventories of products or materials
Manage program or project budgets
Maintain inventory of office supplies
Purchase materials, equipment, or other resources
Maintain food, beverage, or equipment inventories
Control organizational, product, or material inventory
Requisition stock, materials, supplies or equipment
Identify internal or external resources to support project
Purchase stocks of merchandise or supplies
Manage inventories of products or organizational resources
Maintain supply or equipment inventories
Examine expenditures to ensure activities are within budget
Assign resources or facilities to patrons or employees
Inventory materials or equipment
Purchase office equipment or furniture
Monitor currency, coin, or checks in cash drawer
Execute procurement contracts
Purchase food or beverages
Purchase housekeeping or cleaning supplies or equipment
Order office, administrative, or clerical supplies, materials, and equipment
Maintain inventory records
Purchase furnishings, artworks, or accessories
Order personal services related supplies, materials, and equipment
Replenish supplies of food, tableware or linen
Order restaurant, food services, or lodging related supplies, materials, and equipment
Maintain travel expense accounts
Distribute sales proceeds or commissions

Thinking Creatively

Develop business or organizational policies, programs, or standards
Develop business, financial, or operational policies, procedures, or standards
Develop operational policies, procedures, or standards
Develop purchasing policies or procedures
Establish recruiting procedures
Establish operational policies
Establish employee performance standards
Develop staff policies
Develop advertising or marketing policies, procedures, or standards
Develop records management systems
Establish business operations or analysis related performance metrics
Develop management control systems
Design talent readiness or succession plans
Create floral arrangements
Plan meal presentations
Develop employee handbook
Plan menu of meal options
Design merchandise or product displays
Design human resource management performance metrics
Develop advertising, marketing, or promotional materials
Generate work template for repetitive tasks
Arrange items for use or display
Plan facility layouts or designs
Select food or beverage samples
Determine food portions
Write business project or bid proposals

Monitor Processes, Materials, or Surroundings

Monitor performance of others
Monitor operations to ensure compliance with safety or security policies or regulations
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Monitor organizational compliance with regulations
Maintain consistent production quality
Track facility or production costs
Monitor lodging or dining facility operations
Monitor food services operations to ensure procedures are followed
Monitor contract performance
Track financial transactions such as deposits, payments, funding, or fees
Monitor project performance metrics
Ensure conformance to building regulations
Track sales activity or trends
Ensure compliance with polices or regulations
Monitor training costs
Monitor effects of talent attrition
Identify causes of talent attrition
Monitor merchandise purchases
Monitor project scope guidelines
Monitor project risk mitigation plan
Monitor market conditions or trends

Documenting/Recording Information

Maintain personnel records
Maintain mortuary or funeral related records, reports, or files
Maintain equipment service records
Maintain records, reports, or files associated with business operations or analytics
Maintain customer and account records
Maintain insurance records
Maintain educational or training-related records, reports, or files
Document work hours or activities
Maintain shipping, transportation, or logistical records, reports, or files
Maintain public records, reports, or files
Maintain scientific records, reports, or files
Maintain advertising or marketing records, reports, or files
Maintain computer, network, or database records, reports, or files
Maintain record of organization expenses
Record client's personal data
Maintain client information or service records
Record food services related production data
Manage law enforcement or security-related records or files
Maintain job descriptions
Record personnel information
Maintain file of job openings
Write administrative procedures services manual
Maintain processes and procedures manual
Maintain records of sales or other business transactions
Prepare reports related to compliance matters
Prepare procurement or purchase order documents
Prepare financial reports
Draft employment agreements

Analyzing Data or Information

Analyze business or organizational operating practices or procedures
Analyze business, operational, or management reports
Analyze financial records to improve efficiency
Analyze sales activities or trends
Analyze financial data or information
Analyze administrative, financial, and operational budgets
Analyze current and historical utility costs
Analyze data to inform operational decisions or activities
Model operational processes
Forecast revenue or sales
Perform SWOT analysis
Employ basic business mathematical formulas
Analyze organizational workflows
Analyze market conditions or trends
Perform financial analysis of organizational resources and health
Conduct financial or regulatory audits
Review customer records
Conduct industry or market analysis
Perform market segmentation analysis

Judging the Qualities of Things, Services, or People

Evaluate employee performance
Evaluate contract personnel performance
Judge quality of facilities or service
Evaluate office operations
Evaluate information from employment interviews
Conduct progress and production reviews
Evaluate advertising promotions
Evaluate ability of applicant
Evaluate company recruiting needs
Identify employee learning needs
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate program effectiveness
Determine nutritional value of foods
Determine nutritional value of menus and recipes
Evaluate quality of food, food ingredients, or beverages
Inspect facilities for cleanliness
Evaluate technology and communication infrastructure
Forecast consumer behavior


Real-Time Job Posting Statistics




Related Licensing Requirements


Funeral Director Intern (18-0000000153)

IC 25-15-4-2 Funeral director intern licenses Sec. 2. (a) To qualify for a funeral director intern license, an applicant must: (1) be an individual who is at least eighteen (18) years of age; (2) submit proof that the applicant has not been convicted of: (A) an act that would constitute a ground for disciplinary sanction under IC 25-1-11; and (B) a crime that has a direct bearing on the applicant's ability to practice competently; (3) have a diploma from an accredited high school; (4) have successfully completed either: (A) a course of education consisting of: (i) thirty (30) semester hours or forty-five (45) quarter hours of college level work in a regionally accredited postsecondary educational institution that includes course work in the subjects of English, the humanities, science, business, and other electives that apply toward a baccalaureate degree from the postsecondary educational institution; and (ii) four (4) academic quarters, or its equivalent, in an accredited college, school, or department of mortuary science approved by the board; or (B) a twenty-one (21) month program in an accredited college, school, or department of mortuary science that has been approved by the board; and (5) pay the fee set by the board for a funeral director intern license. (b) The board may require an applicant for a funeral director intern license to pass an examination before issuing a license to the applicant.

- Indiana Professional Licensing Agency~State Board of Funeral and Cemetery Service (3172343031)
- http://www.in.gov/pla/funeral.htm

Funeral Director (18-0000000037)

To qualify for licensure, candidates must: Be at least 18 years of age. Have not been convicted of a felony nor have been subject to disciplinary action that would interfere with the candidate's ability to carry out professional duties. Possess a high school diploma. Have completed: 30 semester hours of college-level credit toward a baccalaureate degree and four academic quarters in an approved school, college, or department of mortuary science, OR: A 21-month program in a board-approved school, college, or department of mortuary science. Successfully pass the board-administered examination (those applying for funeral director intern licenses may be required to fulfill this requirement, at the board's discretion). Have completed at least one year of continuous funeral service experience under the direct supervision of a licensed funeral director. Pay all application and examination fees. Licenses must be renewed every two years, in even-numbered years. Funeral directors must complete 10 hours of continuing education (consisting of courses in embalming, health issues, religion, grief counseling, etc.) each renewal period. More detailed information, including application packets and test dates, may be obtained directly from the Indiana State Board of Funeral and Cemetery Service.

- Indiana Professional Licensing Agency~State Board of Funeral and Cemetery Service (3172343031)
- http://www.in.gov/pla/funeral.htm

Funeral Director Only (18-0000000154)

IC 25-15-4-3 Funeral director licenses Sec. 3. (a) An applicant must qualify under subsection (b) to be licensed as a funeral director. However, subject to IC 25-15-8-10, an individual qualified under subsection (c) or (d) shall be treated as a qualified individual. (b) To qualify for a funeral director license, an applicant must: (1) be an individual who is at least eighteen (18) years of age; (2) submit proof that the applicant has not been convicted of: (A) an act that would constitute a ground for disciplinary sanction under IC 25-1-11; or (B) a crime that has a direct bearing on the applicant's ability to practice competently; (3) have a diploma from an accredited high school; (4) have successfully completed either: (A) a course of education consisting of: (i) thirty (30) semester hours or forty-five (45) quarter hours of college level work in a regionally accredited postsecondary educational institution that includes course work in the subjects of English, humanities, science, business, and other electives that apply toward a accalaureate degree from the postsecondary educational institution; and (ii) four (4) academic quarters or the equivalent in an accredited college, school, or department of mortuary science approved by the board; or (B) a twenty-one (21) month program in an accredited college, school, or department of mortuary science approved by the board; (5) pass the examination required by the board for a funeral director license; (6) under the direct supervision of a funeral director

- Indiana Professional Licensing Agency~State Board of Funeral and Cemetery Service (3172343031)
- http://www.in.gov/pla/funeral.htm


Department of Workforce Development Resources