Administrative Services Managers:

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services.

Also includes

About the Job

Indiana Average Salary $80,310.00
Average Time to Fill 31 days
Typical Education Associate's degree
Typical Experience Over 1 year, up to and including 2 years
10 Year Projected Openings (2016-2026) 3,423
10 Year Expected Percentage Change (2016-2026) 11.14 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Critical Thinking
Resource Allocation
Information Gathering
Written Communication
Oral Communication
Customer Service
Following Directions
Technology and Tool Usage
Time Management
Conflict Management
Work Ethic
Numerical and Arithmetic Application

Top Job Duties and Responsibilities

Documenting/Recording Information

Maintain personnel records
Maintain public records, reports, or files
Maintain educational or training-related records, reports, or files
Maintain scientific records, reports, or files
Maintain computer, network, or database records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Maintain records, reports, or files in an office, administrative, or clerical setting
Record information from meetings or other formal proceedings
Record personnel information
Maintain processes and procedures manual
Maintain equipment service records
Maintain advertising or marketing records, reports, or files
Maintain file of job openings
Write administrative procedures services manual
Maintain shipping, transportation, or logistical records, reports, or files
Maintain job descriptions
Maintain telephone logs
Maintain restaurant or lodging related records, reports, or files
Maintain customer and account records
Maintain record of organization expenses
Maintain records for social service programs
Maintain insurance records
Record client's personal data
Maintain client information or service records
Maintain regulatory or compliance documentation
Maintain medical facility records
Prepare financial reports
Document operational procedures
Write technical specifications for computer systems
Prepare billing statements
Prepare contracts, disclosures, or applications
Write technical specifications for software or applications
Prepare documentation for contracts, transactions, or regulatory compliance
Manage clinical or social case records
Maintain dental or medical records
Draft employment agreements
Prepare tax returns
Prepare corporate minute books
Prepare reports related to compliance matters
Prepare rental or lease agreements

Making Decisions and Solving Problems

Implement company or staff policies
Discharge workers using employee dismissal guidelines
Terminate relationship with clients or vendors
Terminate employment of employees or contractors
Solve administrative problems in the workplace
Follow office related safety procedures and regulations
Recommend personnel actions such as promotions, transfers, and dismissals
Implement freight shipping or storage procedures
Implement employee bargaining agreements
Implement employee compensation and benefit plans
Modify work procedures, processes, or plans to meet situational needs
Determine administrative policies or standards
Implement organizational process or policy changes
Implement supply chain management processes
Approve changes to business processes
Follow safety procedures and regulations in medical or medical support environments
Align employee career motives to job performance objectives
Develop personnel performance objectives
Authorize credit charges
Approve/Deny loan applications
Approve/Deny credit applications
Establish project teams
Determine program eligibility
Approve/Disallow application or license
Employ statistical process control procedures
Design compensation models
Execute employee bargaining agreements
Discipline staff for infractions of rules or regulations
Resolve operational shipping or transportation issues
Implement sanitation practices in health care settings
Appraise personal property or equipment
Approve expenditures
Follow recipe instructions
Resolve personnel problems
Correct grammar, punctuation, or spelling in written materials
Determine food or beverage costs
Implement health or sanitation standards
Adapt writing style based on analysis of data or audience
Edit written materials or content
Edit documents for completeness, accuracy, or conformance to standards
Set reasonable prices

Monitoring and Controlling Resources

Develop operational budgets
Manage program or project budgets
Examine expenditures to ensure activities are within budget
Maintain inventory of office supplies
Maintain inventory of office equipment or furniture
Manage material resources
Manage inventories or supplies
Maintain travel expense accounts
Manage inventories of products or organizational resources
Identify internal or external resources to support project
Inventory stock to ensure adequate supplies
Manage organizational or operational finances
Order office, administrative, or clerical supplies, materials, and equipment
Purchase materials, equipment, or other resources
Purchase office equipment or furniture
Monitor currency, coin, or checks in cash drawer
Monitor resources
Account for organizational funding
Control organizational, product, or material inventory
Requisition stock, materials, supplies or equipment
Contract meeting facilities
Maintain food, beverage, or equipment inventories
Maintain escrow account
Monitor inventories of products or materials
Maintain inventory records
Maintain supply or equipment inventories
Purchase furnishings, artworks, or accessories
Purchase food or beverages
Replenish supplies of food, tableware or linen
Order restaurant, food services, or lodging related supplies, materials, and equipment
Implement financial decisions
Collect deposits, payments, funding, or fees
Order personal services related supplies, materials, and equipment
Disburse organizational funding
Execute procurement contracts

Guiding, Directing, and Motivating Subordinates

Coordinate operational activities
Oversee execution of organizational or program policies
Assign work to staff or employees
Manage broad organizational programs or initiatives
Manage organizational facilities
Manage financial activities of the organization
Direct implementation of new procedures, policies, or programs
Manage building maintenance projects
Delegate administrative support activities
Direct financial operations
Manage individual and organizational contracts
Supervise clerical or administrative personnel
Manage food or beverage preparation or service
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Set goals for workers or staff
Prepare employee work schedules or assignments
Manage guest services
Direct treatment programs
Manage waste removal and recycling programs
Coordinate activities of food service staff
Supervise medical support personnel
Supervise public, community, or governmental services personnel
Conduct nutritional or food programs
Supervise restaurant or lodging personnel
Manage quality control activities
Supervise financial or banking personnel
Supervise information technology personnel
Supervise service workers
Administer personnel recruitment or hiring activities
Manage project teams
Implement human resource programs
Perform human resources activities

Thinking Creatively

Develop business or organizational policies, programs, or standards
Develop operational policies, procedures, or standards
Develop records management systems
Develop business, financial, or operational policies, procedures, or standards
Develop staff policies
Establish recruiting procedures
Develop purchasing policies or procedures
Develop computer or data information systems
Develop medical policies, procedures, or standards
Design talent readiness or succession plans
Develop management control systems
Develop computer, network, or database policies, procedures, or standards
Generate work template for repetitive tasks
Develop employee handbook
Establish employee performance standards
Maintain quality assurance procedures
Establish business operations or analysis related performance metrics
Develop procedures for data management
Develop computer or information security policies or procedures
Design human resource management performance metrics
Write business project or bid proposals
Establish financial performance metrics
Write computer programs or code
Plan menu of meal options
Plan facility layouts or designs
Develop web content
Determine food portions
Design office layout
Develop business or financial information systems

Judging the Qualities of Things, Services, or People

Evaluate office operations
Evaluate employee performance
Judge quality of facilities or service
Evaluate contract personnel performance
Evaluate information from employment interviews
Conduct progress and production reviews
Evaluate personnel policies, practices, or benefits
Develop procedures to evaluate organizational activities
Evaluate business or management strategies
Determine social service program status
Evaluate importance of incoming telephone calls
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate ability of applicant
Evaluate company recruiting needs
Identify employee learning needs
Evaluate applicant qualifications for employment
Evaluate applicant eligibility for employment
Evaluate information in documents or manuscripts
Evaluate training programs, materials, or instructors
Evaluate technology and communication infrastructure
Forecast consumer behavior
Evaluate applicant qualifications for licensure
Evaluate quality of food, food ingredients, or beverages
Evaluate computer-related requirement, specification, or feature requests from users
Determine nutritional value of foods
Evaluate prototype software
Evaluate capital projects
Evaluate equity and debt financing options
Inspect facilities for cleanliness

Performing Administrative Activities

Manage administrative, clerical, or support activities or services
Take messages, notes, shorthand, and dictation
Answer questions from customers or the public
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Manage clerical or administrative activities
File documents, records, or related materials
Retrieve files or charts
Complete purchase requisitions
Prepare correspondence relating to financial discrepancies
Transcribe spoken or written information
Prepare business correspondence
Organize individual, group, or organizational account invoices
Dictate correspondence to be recorded
Process proof of deliveries for vendors, carriers, and brokers
Distribute informational bulletins
Process medical records
Index information resources
Deliver items such as mail, messages, records, or files
Prepare bill for food service
Prepare bank deposits
Process checks for dissemination
Send information, materials or documentation
Date stamp messages, mail, or other information
Route mail to correct destinations
Process individual, group, or organizational invoices
Execute sales or other financial transactions
Process payroll documents, records, or checks
Process customer transactions
Process credit transaction
Issue identification documents to employees, members, or visitors

Analyzing Data or Information

Analyze business, operational, or management reports
Analyze financial data or information
Analyze business or organizational operating practices or procedures
Analyze administrative, financial, and operational budgets
Analyze organizational workflows
Model operational processes
Perform SWOT analysis
Employ basic business mathematical formulas
Perform financial analysis of organizational resources and health
Analyze financial records to improve efficiency
Analyze financial records or reports to determine state of operations
Analyze applicant financial status
Analyze financial records to improve budgeting or planning
Examine financial documents to identify or verify concerns
Analyze data to inform operational decisions or activities
Analyze business or financial data
Analyze credit information
Assess financial status of clients
Examine financial records or processes
Conduct financial or regulatory audits
Analyze current and historical utility costs
Forecast revenue or sales
Conduct financial investigations
Perform risk assessment analysis
Conduct industry or market analysis
Perform market segmentation analysis
Identify financial risks to company
Evaluate degree of financial risk

Monitor Processes, Materials, or Surroundings

Monitor operational activities to ensure conformance to standards, regulations, or protocols
Maintain confidentiality of data
Ensure conformance to building regulations
Monitor operations to ensure compliance with safety or security policies or regulations
Ensure compliance with polices or regulations
Monitor performance of others
Monitor organizational compliance with regulations
Track financial transactions such as deposits, payments, funding, or fees
Monitor project performance metrics
Monitor contract performance
Monitor lodging or dining facility operations
Monitor activities of individuals to ensure safety or compliance with rules
Track facility or production costs
Monitor food services operations to ensure procedures are followed
Monitor effects of talent attrition
Identify causes of talent attrition
Maintain consistent production quality
Maintain physical security of sensitive or classified data
Maintain physical security of sensitive or classified hardware or software
Monitor merchandise purchases
Monitor facilities or operational systems
Monitor credit extension decisions
Monitor training costs
Monitor flow of cash or other resources

Scheduling Work and Activities

Schedule meetings or events
Schedule employee work hours
Make travel, accommodation, or entertainment arrangements for others
Schedule appointments
Develop travel itinerary
Maintain appointment calendar
Schedule meeting facilities
Schedule facility or property maintenance
Arrange teleconference calls
Arrange delivery schedules
Schedule restaurant reservations
Schedule individual, group, or organizational training
Schedule production work to meet deadlines
Schedule real estate closings
Make travel reservations
Develop maintenance schedules
Schedule public and private facility tours
Arrange facility schedules
Schedule product or material transportation

Training and Teaching Others

Prepare office, administrative, or clerical based reports and presentations
Train office, administrative, or clerical personnel
Develop employee orientation materials
Orient new employees
Develop training programs
Prepare managerial or supervisory reports or presentations
Prepare reports or presentations concerning business operations and analysis
Prepare administrative reference materials
Prepare computer, network, or database related reports or presentations
Develop training materials
Prepare technical reports or presentations associated with public, community, or governmental services
Develop integrated learning environments
Identify individual or group learning strategies
Maintain knowledge of formal and informal learning activities
Train others in the use of office, administrative, or clerical equipment
Train service staff
Coordinate employee continuing education programs
Plan esteem building activities for children
Plan social behavior learning activities
Train food preparation or food service personnel
Prepare medical reports
Train financial personnel
Organize training procedure manuals
Train others in computer or software use
Train others in the use of psychological, social services, or mental health related equipment
Train caregivers or other non-medical personnel

Provide Consultation and Advice to Others

Recommend improvements to work methods, procedures, or products
Recommend organizational process or policy changes
Advise others on human resources topics
Consult stakeholders about innovation and market opportunities
Refer callers or customers to appropriate personnel
Advise others on topics related to business operations
Advise others on information technology issues
Provide advice regarding program quality or effectiveness
Recommend action to ensure legal or regulatory compliance
Counsel clients or patients regarding personal issues or problems
Advise individuals regarding financial matters
Provide labor relations advice to management or labor unions
Refer patients or clients to community services or resources
Match clients to public or community services
Provide furnishing or equipment recommendations
Advise others on psychological, social services, or mental health issues
Collaborate with corporate counsel on legal human resources issues
Recommend claim action
Provide computer hardware or software acquisition recommendations
Recommend computer or information system changes

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Business Administration
Business Process
Contract Management
Business Planning
Process Improvement

Department of Workforce Development Resources