General and Operations Managers:

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Also includes




About the Job


Indiana Average Salary $96,640.00
Average Time to Fill 40 days
Typical Education Associate's degree
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 44,491
10 Year Expected Percentage Change (2016-2026) 9.59 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile



Essential (Soft) Skills

Essential Skills to Employers

Critical Thinking
Decision-making
Attention to Detail
Critical Thinking
Decision-making
Information Gathering
Attention to Detail
Leadership
Resource Management
Integrity
Written Communication
Integrity
Resource Allocation
Creativity
Leadership
Information Gathering
Oral Communication
Problem-solving
Oral Communication
Creativity
Organization
Organization
Professionalism
Customer Service
Computer Fundamentals
Professionalism
Planning
Following Directions
Teamwork
Time Management
Written Communication
Initiative
Influencing
Technology and Tool Usage

Top Job Duties and Responsibilities

Guiding, Directing, and Motivating Subordinates

Manage quality control activities
Manage financial activities of the organization
Manage project life cycle
Coordinate operational activities
Manage interdepartmental programs or initiatives
Manage organizational or program policies
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Set goals for workers or staff
Manage use and upkeep of organizational facilities
Manage broad organizational programs or initiatives
Manage organizational facilities
Direct sales, marketing, or customer service activities
Manage industrial production activities or processes
Set goals for workers or staff
Manage waste removal and recycling programs
Manage site preservation plan
Direct financial operations
Oversee execution of organizational or program policies
Manage financial activities of the organization
Manage individual and organizational contracts
Assign work to staff or employees
Manage quality control activities
Oversee marine cargo handling
Delegate administrative support activities
Coordinate production maintenance activities
Direct sales related activities
Manage waste removal and recycling programs
Manage industrial production activities or processes
Direct financial operations of organization
Direct marketing activities
Direct material handling or moving activities
Supervise clerical or administrative personnel
Manage building maintenance projects
Manage project teams
Coordinate production maintenance activities
Manage project life cycle
Oversee sales campaigns or programs
Direct treatment programs
Direct implementation of new procedures, policies, or programs
Direct passenger or freight transport activities
Prepare employee work schedules or assignments
Coordinate logistics for business operations
Supervise transportation, shipping, or material moving personnel
Supervise personnel involved in business operations or analytics
Supervise business operations or analytics personnel
Prepare employee work schedules or assignments
Assign work to staff or employees
Coordinate shipping activities with external parties
Supervise public, community, or governmental services personnel
Manage project teams
Supervise human resources personnel
Coordinate human resource programs
Coordinate personnel recruitment activities
Manage handling of hazardous, toxic, or non-compliant materials
Administer personnel recruitment or hiring activities
Take responsibility for safety of group

Making Decisions and Solving Problems

Implement company or staff policies
Terminate personnel or staff employment
Discharge workers using employee dismissal guidelines
Terminate contractor employment
Approve changes to business processes
Establish project teams
Execute employee bargaining agreements
Terminate vendor relationships
Implement organizational process or policy changes
Establish project teams
Approve changes to business processes
Recommend personnel actions such as promotions, transfers, and dismissals
Implement organizational process or policy changes
Terminate relationship with clients or vendors
Terminate employment of employees or contractors
Execute employee bargaining agreements
Implement freight shipping or storage procedures
Terminate client relationships
Route freight shipments
Solve workplace administrative problems
Discharge workers using employee dismissal guidelines
Determine administrative policies or standards
Develop personnel performance objectives
Align employee skills and interests with job performance objectives
Approve expenditures
Implement employee bargaining agreements
Implement employee compensation and benefit plans
Implement employee bargaining agreements
Implement company or staff policies
Modify administrative work procedures, processes, or plans
Determine program eligibility
Determine administrative policies or standards
Recommend personnel actions such as promotions, transfers, and dismissals
Resolve operational shipping or transportation issues
Follow transportation, shipping, or material moving safety procedures and regulations
Implement transportation changes to reduce environmental impact
Resolve personnel problems
Design compensation models
Follow safety procedures for vehicle operation
Appraise personal property or equipment
Edit documents for completeness, accuracy, or conformance to standards
Administer standardized or state-mandated assessments
Identify best itinerary based on knowledge of routes
Correct grammar, punctuation, or spelling in written materials
Edit written materials or content
Adapt writing style based on analysis of data or audience
Appraise personal property or equipment
Evaluate merit of a case based on precedents, policies, laws, or regulations

Developing Objectives and Strategies

Develop supply chain strategies
Develop financial or business plans
Develop project communication strategies
Establish inspection program to verify safety standards and ensure meeting of specifications
Establish project closure requirements
Prepare enterprise level project plans
Prepare company vision statement
Define project scope
Develop organizational goals or objectives
Develop pricing strategies
Determine pricing or monetary policies
Develop sales or marketing strategies
Develop promotional or advertising strategies
Develop project communication strategies
Develop organizational goals or objectives
Develop supply chain strategies
Develop program or project objectives
Develop financial or business plans
Develop promotional or advertising strategies
Develop sales or marketing strategies
Define project scope
Develop community programs
Establish project closure requirements
Develop pricing strategies
Prepare enterprise level or organization wide project plans
Prepare company vision statement
Establish inspection program to verify safety standards and ensure meeting of specifications
Develop business or market strategies

Monitoring and Controlling Resources

Develop operational budgets
Manage operational budgets
Manage allocation or utilization of material resources
Manage inventories of organizational resources
Maintain inventory of office supplies
Maintain inventory of office equipment or furniture
Manage program or project budgets
Identify internal or external resources to support project
Manage inventories or supplies
Maintain travel expense accounts
Inventory stock to ensure adequate supplies
Purchase materials, equipment, or other resources
Examine expenditures to ensure activities are within budget
Manage organizational or operational finances
Order supplies, materials, or equipment
Identify internal or external resources to support project
Manage program or project budgets
Develop operational budgets
Purchase office equipment or furniture
Monitor inventories of products or materials
Maintain parts or equipment inventory
Execute procurement contracts
Execute procurement contracts
Contract meeting facilities
Requisition stock, materials, supplies, or equipment
Maintain inventory records
Purchase furnishings, artworks, or accessories
Purchase materials, equipment, or other resources
Inventory items to be reordered or returned
Control organizational, product, or material inventory
Manage material resources
Acquire supplies or equipment
Issue supplies, materials, or equipment

Documenting/Recording Information

Maintain personnel records
Maintain operational records, files, or reports
Maintain public records
Maintain training records
Maintain educational records
Maintain scientific or technical records
Record information from meetings or other formal proceedings
Record personnel information
Write administrative procedures services manual
Maintain file of job openings
Maintain transportation records
Maintain record of expenses
Maintain processes and procedures manual
Maintain job descriptions
Maintain equipment service or repair records
Document organizational or operational procedures
Maintain social service program records
Maintain customer and account records
Prepare forms or applications
Maintain flight records or logs
Prepare partnership contracts or disclosures
Write project charter
Maintain call logs or records
Prepare documentation for contracts, transactions, or regulatory compliance
Prepare billing statements
Prepare post project assessment report
Prepare financial reports
Prepare post project assessment report
Prepare financial contracts, disclosures, or applications
Prepare procurement or purchase order documents
Prepare corporate minute books
Draft employment agreements
Write project charter
Maintain record of organization expenses
Prepare procurement or purchase order documents

Monitor Processes, Materials, or Surroundings

Monitor financial performance
Monitor contract performance
Monitor project risk mitigation plan
Monitor project performance metrics
Maintain consistent production quality
Monitor project performance metrics
Monitor contract performance
Monitor operating conditions
Monitor project scope guidelines
Maintain consistent production quality
Monitor performance of others
Ensure compliance with polices or regulations
Maintain confidentiality of data
Measure internal and external transportation, delivery, or distribution performance
Monitor public transportation and transit systems operation
Monitor project scope guidelines
Monitor project risk mitigation plan
Monitor regulatory compliance
Track production costs
Monitor business indicators
Monitor transportation operations to ensure compliance with regulations or standards
Monitor loading processes to ensure procedural compliance
Track facility costs
Monitor effects of talent attrition
Identify causes of talent attrition
Ensure conformance to building regulations
Evaluate personnel practices to ensure adherence to regulations
Monitor activities of individuals to ensure safety or compliance with rules
Track financial transactions such as deposits, payments, funding, or fees
Monitor merchandise purchases
Track facility or production costs
Monitor consumer or market trends
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Monitor performance of others
Monitor repairs or maintenance to enforce standards
Examine financial records to ensure compliance with policies or regulations
Monitor variables affecting route activities
Monitor railroad vehicle or equipment operation

Thinking Creatively

Develop business or organizational policies, programs, or standards
Develop operational policies and standards
Develop purchasing policies or procedures
Develop staff policies
Develop staff policies
Develop management control systems
Develop advertising or marketing policies, procedures, or standards
Develop business, financial, or operational policies, procedures, or standards
Develop business or organizational policies, programs, or standards
Establish recruiting procedures
Develop purchasing policies or procedures
Develop records management systems
Establish recruiting procedures
Develop advertising or marketing policies, procedures, or standards
Develop financial policies, procedures, or standards
Establish operational policies
Establish performance metrics for business operations
Develop employee handbook
Establish employee performance standards
Develop transportation or logistical policies, procedures, or standards
Establish employee performance standards
Design talent readiness or succession plans
Integrate job classification structure into human resource management systems
Establish business operations or analysis related performance metrics
Improve methods for worker selection or promotion
Develop job evaluation programs
Maintain quality assurance procedures
Establish organizational guidelines or policies
Generate work template for repetitive tasks
Design human resource management performance metrics
Plan facility layouts or designs
Develop simple operational data repositories or databases
Plan facility layouts or designs
Develop business or financial information systems
Write business project or bid proposals

Analyzing Data or Information

Analyze business or organizational practices or procedures
Analyze operational or management reports to inform business decisions
Analyze business or financial data and information
Analyze business or organizational operating practices or procedures
Forecast revenue or sales
Analyze financial records to improve efficiency
Perform financial analysis of organizational resources and health
Analyze sales activities or trends
Analyze financial records to improve efficiency
Analyze current and historical utility costs
Analyze financial data or information
Analyze business, operational, or management reports
Analyze sales activities or trends
Forecast revenue or sales
Model operational processes
Audit financial records or processes
Analyze organizational workflows
Analyze employment and personnel data
Analyze financial records to improve budgeting or planning
Analyze financial records or reports to determine state of operations
Perform financial analysis of organizational resources and health
Analyze current and historical utility costs
Analyze data to inform operational decisions or activities
Analyze applicant financial status
Analyze administrative, financial, and operational budgets
Analyze data to inform personnel decisions
Perform SWOT analysis
Analyze accounting data
Analyze data to inform operational decisions or activities
Analyze administrative, financial, and operational budgets
Evaluate impact of regulations or laws
Analyze forecasting data to improve business decisions
Conduct industry or market analysis
Analyze market conditions or trends

Judging the Qualities of Things, Services, or People

Evaluate employee performance
Evaluate information from employment interviews
Evaluate office operations
Evaluate contract personnel performance
Evaluate applicant skill and ability levels
Evaluate applicant qualifications for employment
Evaluate applicant eligibility for employment
Evaluate personnel policies, practices, or benefits
Judge quality of services
Evaluate company recruiting needs
Conduct production reviews
Investigate personal characteristics, character, or activities of individuals
Evaluate trainee skill levels
Evaluate office operations
Inspect account books or systems for efficiency, effectiveness, or acceptability
Evaluate contract personnel performance
Evaluate information from employment interviews
Evaluate employee performance
Evaluate applicant qualifications for licensure
Identify employee learning needs
Conduct progress and production reviews
Evaluate program effectiveness
Evaluate training programs, materials, or instructors
Determine social service program status
Evaluate importance of incoming telephone calls
Study production records
Evaluate potential or existing project sites
Evaluate potential or existing project sites
Evaluate information in documents or manuscripts
Evaluate potential value of products, technologies, or resources
Analyze production records

Scheduling Work and Activities

Schedule employee work hours
Schedule meetings or events
Arrange delivery schedules
Schedule production work to meet deadlines
Make travel, accommodation, or entertainment arrangements for others
Schedule meeting facilities
Schedule facility or property maintenance
Schedule product or material transportation
Schedule individual, group, or organizational training
Schedule air or surface pickup, delivery, or distribution of product
Develop maintenance schedules
Schedule public and private facility tours
Develop travel itinerary
Maintain appointment calendar
Arrange teleconference calls
Arrange maintenance activities
Schedule restaurant reservations
Schedule production work to meet deadlines
Schedule employee work hours
Schedule public and private facility tours

Performing Administrative Activities

Take messages, notes, shorthand, and dictation
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
Manage clerical or administrative activities
File documents, records, or related materials
Answer questions from customers or the public
Retrieve files or charts
Complete purchase requisitions
Manage administrative, clerical, or support activities or services
Prepare business correspondence
Transcribe spoken or written information
Prepare correspondence relating to financial discrepancies
Distribute informational bulletins
Process proof of deliveries for vendors, carriers, and brokers
Submit state and federal reports
Deliver items such as mail, messages, records, or files
Send information, materials or documentation
Date stamp items such as messages, mail, or other documents
Route mail to correct destinations
Index information resources
Process checks for dissemination
Process individual, group, or organizational invoices
Issue identification documents to employees, members, or visitors

Organizing, Planning, and Prioritizing Work

Plan activity and work schedules
Develop financial contingency plans
Plan meetings
Prepare meeting agenda
Develop project contingency plans
Prepare quality management plan
Adapt activities to meet customer or participant needs
Plan conferences, programs, or events
Prepare quality management plan
Perform risk management planning
Plan meetings
Plan production processes
Manage environmental sustainability projects
Plan activity and work schedules
Manage environmental sustainability projects
Plan production processes
Plan work operations
Prepare workflow chart
Manage projects to keep within time, cost, and quality guidelines
Plan conferences, programs, or events
Develop contingency plans to deal with organizational emergencies
Develop project contingency plans
Develop emergency response plans or procedures


Real-Time Job Posting Statistics


Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Business Planning
Cost Control
Operations Management
Customer Service
Business Administration
Business Development
Performance Analysis
Financial Analysis


Related Licensing Requirements


Occupational Riverboat Gambling License (18-0000000026)

In order to obtain a license to work in a riverboat casino, the candidate must: Be at least 18 years of age. Not have been convicted of a felony nor have been subject to disciplinary action that woul interfere with the ability to carry out professional duties. Demonstrate a level of skill of knowledge that the commission determines is necessary to perform the skills necessary for the occupation. Submit a full set of fingerprints. Pay all application and licensure fees.

- Indiana Gaming Commission (3172330046)
- http://www.in.gov/igc/



Equal Opportunity is the Law. (La Igualdad De Oportunidad Es La Ley.)
Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities.