General and Operations Managers:

Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Also includes

About the Job

Indiana Average Salary $96,640.00
Average Time to Fill 40 days
Typical Education Associate's degree
Typical Experience Over 4 years, up to and including 6 years
10 Year Projected Openings (2016-2026) 46,598
10 Year Expected Percentage Change (2016-2026) 9.39 %

For more information on the new projection methodology, visit Hoosiers by the Numbers .

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Skills Profile

Essential (Soft) Skills

Essential Skills to Employers

Attention to Detail
Critical Thinking
Information Gathering
Resource Allocation
Written Communication
Oral Communication
Work Ethic
Following Directions
Time Management

Top Job Duties and Responsibilities

Guiding, Directing, and Motivating Subordinates

Manage quality control activities
Manage industrial production activities or processes
Oversee execution of organizational or program policies
Coordinate production maintenance activities
Manage broad organizational programs or initiatives
Manage organizational facilities
Manage maintenance or repair activities
Direct operational or production activities
Set goals for workers or staff
Manage waste removal and recycling programs
Direct green energy production operations
Oversee activities related to dispatching, routing, or tracking transportation vehicles
Manage industrial projects
Manage individual and organizational contracts
Assign work to staff or employees
Manage financial activities of the organization
Oversee marine cargo handling
Manage building maintenance projects
Direct sales, marketing, or customer service activities
Direct financial operations
Coordinate operational activities
Establish priorities for self or others
Manage project life cycle
Supervise industrial, production, or manufacturing personnel
Manage guest services
Manage food or beverage preparation or service
Oversee testing or construction of prototype
Oversee sales campaigns or programs
Prepare employee work schedules or assignments
Coordinate activities of food service staff
Manage project teams
Supervise transportation, shipping, or material moving personnel
Conduct nutritional or food programs
Direct passenger or freight transport activities
Coordinate shipping activities with external parties
Direct material handling or moving activities
Supervise personnel involved in business operations or analytics
Delegate administrative support activities
Supervise restaurant or lodging personnel
Supervise clerical or administrative personnel
Manage handling of hazardous, toxic, or non-compliant materials
Take responsibility for safety of group

Monitor Processes, Materials, or Surroundings

Maintain consistent production quality
Monitor operational activities to ensure conformance to standards, regulations, or protocols
Monitor facilities or operational systems
Inspect production environment operations and processes
Monitor organizational procedures to ensure proper functioning
Monitor operations to ensure compliance with safety or security policies or regulations
Monitor production or manufacturing equipment operation to detect problems
Monitor contract performance
Monitor project risk mitigation plan
Monitor performance of others
Monitor project performance metrics
Track facility or production costs
Monitor activities of individuals to ensure safety or compliance with rules
Monitor project scope guidelines
Detect installation, maintenance, or repair concerns by listening for abnormalities
Monitor organizational compliance with regulations
Measure internal and external transportation, delivery, or distribution performance
Monitor public transportation and transit systems operation
Ensure compliance with polices or regulations
Monitor repairs or maintenance to enforce standards
Monitor assembly quality
Detect industrial, production, or manufacturing equipment malfunctions by listening for abnormalities
Monitor loading processes to ensure procedural compliance
Monitor transportation or shipping related equipment operation to detect problems
Monitor lodging or dining facility operations
Examine financial records to ensure compliance with policies or regulations
Maintain safe work environment
Monitor operating conditions
Monitor operation of mail preparation or handling machines
Monitor food services operations to ensure procedures are followed
Ensure conformance to building regulations
Monitor railroad vehicle or equipment operation
Track financial transactions such as deposits, payments, funding, or fees
Monitor variables affecting route activities
Monitor training costs

Making Decisions and Solving Problems

Terminate employment of employees or contractors
Approve changes to business processes
Implement organizational process or policy changes
Implement company or staff policies
Terminate relationship with clients or vendors
Establish project teams
Approve expenditures
Discharge workers using employee dismissal guidelines
Execute employee bargaining agreements
Route freight shipments
Implement freight shipping or storage procedures
Implement employee bargaining agreements
Implement air quality control measures
Implement transportation changes to reduce environmental impact
Follow transportation, shipping, or material moving safety procedures and regulations
Follow safety procedures for vehicle operation
Follow office related safety procedures and regulations
Determine administrative policies or standards
Implement employee compensation and benefit plans
Modify work procedures, processes, or plans to meet situational needs
Recommend personnel actions such as promotions, transfers, and dismissals
Perform chemical processing emergency procedures
Follow recipe instructions
Solve administrative problems in the workplace
Appraise personal property or equipment
Solve production problems
Solve machining tool problems
Confer with others to resolve production problems or equipment malfunctions
Resolve operational shipping or transportation issues
Determine food or beverage costs

Monitoring and Controlling Resources

Manage inventories or supplies
Develop operational budgets
Manage material resources
Manage program or project budgets
Manage inventories of products or organizational resources
Control organizational, product, or material inventory
Manage organizational or operational finances
Identify internal or external resources to support project
Examine expenditures to ensure activities are within budget
Monitor inventories of products or materials
Maintain inventory of office equipment or furniture
Purchase materials, equipment, or other resources
Maintain parts or equipment inventory
Inventory stock to ensure adequate supplies
Prepare operational budgets for green energy or other green operations
Maintain food, beverage, or equipment inventories
Inventory items to be reordered or returned
Maintain inventory of office supplies
Execute procurement contracts
Monitor resources
Order transportation or shipping related supplies, materials, and equipment
Requisition stock, materials, supplies or equipment
Purchase food or beverages
Replenish supplies of food, tableware or linen
Order restaurant, food services, or lodging related supplies, materials, and equipment
Order production or manufacturing related supplies, materials, and equipment
Purchase office equipment or furniture
Order office, administrative, or clerical supplies, materials, and equipment

Thinking Creatively

Develop business or organizational policies, programs, or standards
Develop operational policies, procedures, or standards
Maintain quality assurance procedures
Develop staff policies
Develop business, financial, or operational policies, procedures, or standards
Develop management control systems
Develop purchasing policies or procedures
Establish recruiting procedures
Develop transportation or logistical policies, procedures, or standards
Develop business or organizational methods or procedures
Develop advertising or marketing policies, procedures, or standards
Establish operational policies
Establish employee performance standards
Develop records management systems
Establish business operations or analysis related performance metrics
Determine methods of how engineering operations are carried out
Design manufacturing processes or methods
Coordinate development of refining processes
Develop safety procedures and regulations
Plan facility layouts or designs

Analyzing Data or Information

Analyze business, operational, or management reports
Analyze financial data or information
Analyze business or organizational operating practices or procedures
Analyze financial records to improve efficiency
Analyze data to inform operational decisions or activities
Analyze sales activities or trends
Forecast revenue or sales
Analyze current and historical utility costs
Analyze financial records or reports to determine state of operations
Analyze financial records to improve budgeting or planning
Model operational processes
Analyze administrative, financial, and operational budgets
Perform financial analysis of organizational resources and health
Analyze data to assess operational or project effectiveness
Analyze forecasting data to improve business decisions

Documenting/Recording Information

Document organizational or operational procedures
Maintain industrial, production, or manufacturing related records, reports, or files
Maintain personnel records
Maintain shipping, transportation, or logistical records, reports, or files
Maintain regulatory or compliance documentation
Write administrative procedures services manual
Maintain operational records for green energy processes or other environmentally-sustainable activities
Maintain equipment service records
Prepare forms or applications
Record industrial, operational, or manufacturing related production data
Maintain restaurant or lodging related records, reports, or files
Maintain records, reports, or files associated with business operations or analytics
Maintain record of organization expenses
Maintain processes and procedures manual
Maintain educational or training-related records, reports, or files
Maintain public records, reports, or files
Maintain scientific records, reports, or files
Maintain advertising or marketing records, reports, or files
Maintain computer, network, or database records, reports, or files
Prepare post project assessment report
Maintain file of job openings
Maintain job descriptions
Maintain flight records or logs
Maintain repair or maintenance records
Write project charter
Prepare procurement or purchase order documents

Real-Time Job Posting Statistics

Booster Skills & Certifications

Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.

Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.

Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.

Skill or Certification Certi - fication Hard to Fill Expensive to Fill
Policy Implementation
Customer Service
Financial Statements
Occupational Health and Safety
Financial Reporting
Lean Six Sigma
Inventory Management

Related Licensing Requirements

Occupational Riverboat Gambling License (18-0000000026)

In order to obtain a license to work in a riverboat casino, the candidate must: Be at least 18 years of age. Not have been convicted of a felony nor have been subject to disciplinary action that woul interfere with the ability to carry out professional duties. Demonstrate a level of skill of knowledge that the commission determines is necessary to perform the skills necessary for the occupation. Submit a full set of fingerprints. Pay all application and licensure fees.

- Indiana Gaming Commission (3172330046)

Department of Workforce Development Resources